Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-04-06T05:32:08+00:00

    I've had the same problem for the past two days and in the end was solved by removing the Microsoft Authenticator app.

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  2. Anonymous
    2019-04-01T10:46:27+00:00

    ah - okay - I'll try re-adding it and see what happens.

    Cheers, Jon

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  3. Anonymous
    2019-04-01T10:32:11+00:00

    I had the same problem.  For me it was the fact that my work email was also on the Microsoft authenticator app. For some reason it prevented me from adding the account to outlook. Simply deleting the accound from that app resolved the issue

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  4. Anonymous
    2019-03-21T15:26:40+00:00

    Just fixed this on my Samsung S9 by removing the authenticator app - Outlook immediately sprung into life - allowing me to add my account and then syncing email. Wow reminds me of the old adage: the day Microsoft makes something that doesn't suck will be the day they start making vacuum cleaners.

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  5. Anonymous
    2019-03-14T12:44:27+00:00

    What fixed it for me was first adding a different email, like a regular Hotmail or something, then while I was in the app I added my work mail which allowed me to log in.

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