Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2021-05-28T07:29:42+00:00

    The problem is the Authenticator app guys. If you use a work email like me, del the Auth app first then sign in. I am at a loss for word with this incredibly contrived system that allows noone to even fix it.

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  2. Anonymous
    2021-04-27T20:59:02+00:00

    Thank you so much.  I was banging my head on this for two days.  It never even occurred to me that it could be related to Developer Mode.  Turned it off after I saw your message, and the login worked perfectly, immediately.

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  3. Anonymous
    2021-04-22T19:46:07+00:00

    Hi,

    I fixed mine by disabling developer's mode.

    I was using a Google Pixel 5. Android 11.

    I got the hint after looking at main screen following one of the attempts and there was a very quick pop-up indicating some "Developer package failed..."

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  4. Anonymous
    2021-04-07T00:48:53+00:00

    Thanks guys - yes as suggested removed and then reinstalled the authenticator app and the problem went away.

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  5. Anonymous
    2021-04-06T16:52:10+00:00

    It's the "Microsoft Authenticator App" that needs to be removed.

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