Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2017-03-10T19:16:15+00:00

    I think the issue is with Outlook for Android and the lack of support by Microsoft, I have the same issue as well, where it worked and after several months (when my system asked me for a password change) it stopped working, I tried everything, uninstalling, restarting, cleaning cache, creating a support ticket, etc. I just uninstalled Outlook from my Android device cause I lost all hope, (our IT department tells me this type of bugs dont occur on IOS devices only on Androids)

    My only question is:

    Is there a good alternative for using Office 365 other than Outlook?

    I use the Azure Authenticator so OWA doesnt work for me.

    UNFORTUNATELY, my work enviroment uses Office 365 but I cant use the outlook Microsoft has provided.

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  2. Anonymous
    2016-06-13T13:56:04+00:00

    Hi,

    I would like to know the domain of the email address.

    Let us try configuring any other email address and check if it works. (If you have any)

    Let us try to uninstall the app and reinstall it and check.

    I hope the above suggestion helps. If you need further assistance, get back to us and we will be glad to assist you.

    Thank you.

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  3. Anonymous
    2018-12-08T17:07:39+00:00

    And I had this problem and found that in my case the problem was caused by the microsoft authenticator application.

    That is if I install microsoft authenticator, I can not configure Outlook, nor Teams on my mobile phone.

    I have to install Outlook and the Teams first and then the Autenticator. I hope I have helped.

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  4. Anonymous
    2016-12-29T17:11:31+00:00

    I'm having the same issue.

    Unfortunately, using the Outlook contact support option is not possible, as you cannot get to that section until you have logged into the app.   Which is what's failing.

    Brad

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  5. Anonymous
    2016-06-17T00:52:00+00:00

    Hi all,

    Thank you for reporting this issue with us. Have you joined and created a post in our Office for Android community? We recommend you do.

    In the meantime, can you tell us what your build/version number is for Office? We'd like to investigate this further.

    Appreciate your help and patience,

    Noyonima

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