Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-05-15T15:03:51+00:00

    I just got this error recently and none of the suggestions were working.

    Tried uninstalling Outlook and installing it back but still kept getting the same error.

    This method helped me. Thank you!

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  2. Anonymous
    2019-05-07T18:56:42+00:00

    I was able to fix this problem NOT by removing the Microsoft Authenticator app, but instead by selecting "Enable Phone Signin" from the drop-down of the office account I've been having problems from within the authenticator app.

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  3. Anonymous
    2019-05-01T13:06:31+00:00

    I recently had this problem myself and how I fixed it was first I made sure I was connected to wifi. For some reason if I used mobile data, outlook oould present the same "an error occurred". 

    Secondly I had to connect a google account before I could connect any outlook email accounts.

    After connecting my google account I was able to add my outlook email accounts and I removed my gmail account from the Outlook app.

    Hope that helps

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  4. Anonymous
    2019-04-30T21:02:52+00:00

    I've had the same problem for the past two days and in the end was solved by removing the Microsoft Authenticator app. 

    yup that did it

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  5. Anonymous
    2019-04-25T15:54:45+00:00

    I REMOVE THE MICROSOFT AUTHENTICATOR APP AND ALL IS GOOD NOW.

    Really Microsoft why can't you fix this??

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