Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2018-04-04T01:21:06+00:00

    If you have the authenticator app just remove it

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  2. Anonymous
    2018-03-28T17:12:28+00:00

    Yes, this worked for me. I'm using a Note 8. I went Settings > Cloud and Accounts > Accounts, then open the hamburger menu (top right), select Disable Auto Sync. Say OK to the message that pops up. Now go back to Outlook and complete the account set-up (I did this for two accounts, both worked immediately). Then go back to Settings > Cloud and Accounts > Accounts, re-open the menu and re-enable Auto Sync. Thanks!

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  3. Anonymous
    2018-02-20T15:28:16+00:00

    some background

    Device : Samsung Galaxy S8 (SM-G950U)

    Android Ver.7.0

    Samsung Experience Ver. 8.1

    Outlook App. Ver.2.2.102(247) mailineProd

    was struggling with setting up my office 360 email account on this device with the set up listed above , i kept getting 'an error occurred' message

    then i came across TEEK501's suggestion to try to set up the outlook while connected to the WORK WiFi, with nothing to loose i tried it and it worked in the very first attempt, after the initial set up i tunred off the wifi on the phone and sent and received a few test messages while using the LTE connection , Just wanted to say 'Thank you! for sharing'

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  4. Anonymous
    2018-02-07T06:03:02+00:00

    I had the same issue.  I resolved it by going to Settings > Users & accountsand I removed the account there. After that, when I tried to add account on Outlook for Android, it worked.

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  5. Anonymous
    2018-02-04T09:20:22+00:00

    I know this is an old thread. 

    But I just had this problem with my Samsung 5 phone trying to install MS Outlook app to get my mail via Office365 Corporate Account.  I tried all the things people suggested. Installing, uninstalling, rebooting, dancing around the room etc etc.

    After hours of frustration, here is what fixed it for me.

    Go to "settings" in phone, 

    Go to "security" settings.

    Find "Device Administrators"

     Open this. There was an icon here for outlook that said "Outlook Device Policy" (the app was installed currently on my phone but not working)

      This option "Outlook Device Policy"  was un-checked. I Checked it. Now the is a nice green check mark beside it enabling it.

    Now go back to Outlook and try to set  it up.

    Worked right off the bat. I cannot say if this is everyone's issue. It was for me. And I think in my case no amount of installing and uninstalling and updating, praying etc etc etc. Would have worked until this checkbox is checked. 

     I hope a few people will find this as the solution to save themselves the frustration.

    Regards

    Yes, this also works if Authenticator app is not installed.

    Please everyone check your Device Administrator settings in your phone

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