Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-03-06T23:29:48+00:00

    Open your PEOPLE.

    At the top where it says +NEW, click on the drop down arrow.

    It gives you option to create new contact, or new GROUP.

    I am not creating any until I find out if I can get the 40 or 50 groups I already lost.

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  2. Anonymous
    2016-03-09T01:38:25+00:00

    I have the exact same problem. Microsoft, I need my group lists restored ASAP. This is wreaking a lot of havoc on my email threads since, being human, I almost always forget 1 or 2 people in the recipients list, and I find out only a week or two later that they never received the threads.

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  3. Anonymous
    2016-03-13T12:43:22+00:00

    As promised by Microsoft fro the state of Washington, this WAS CORRECTED on my END.

    This morning my PC needed updated, so I shut it down and restarted.

    My "GROUPS" are BACK

    Thank you BILL GATES.

    Maybe the Tweets I sent out to him worked (-:

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  4. Anonymous
    2016-03-13T13:03:13+00:00

    Halleluya - you are right I see mine are back also

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  5. Anonymous
    2016-03-13T16:39:01+00:00

    Mine too!  Lets hope it stays that way.  But what a lesson in how not to communicate service changes - presumably this is behind the issue.  Wouldnt you have thought that Microsoft might have alerted their Hotmail customer base that this would happen, give a timescale and keep them updated on progress?

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