Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-03-06T19:56:39+00:00

    Brilliant BasilTas .  Thanks

    See my latest comment today. I then tried your suggestion. Fortunately when this problem first occurred I rescued some emails I had sent to the groups members and stuck them in a new folder marked Outlook Recovery. I have now recreated the groups in a fraction of the time--taken your advice and renamed them as well. Anyone else using groups would be advised from now on to BCC yourself on next mailing then keep that email in a separate folder for when you might need to recreate the group contacts.

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  2. Anonymous
    2016-03-06T20:53:57+00:00

    Hi all

    I started a similar thread entitled "lost Outlook Groups Feb 2016" some time ago. It is clear that this is a major problem affecting a wide spectrum of the Outlook community. I returned from holiday yesterday only to find that all the groups I painfully recreated had gone again. Microsoft's response registers about 1.0 on the Richter Scale. Does Bill Gates and the new MS Board loose their groups-- I bet they would solve it if they did. Why can't we just be told precisely what the problem is and how (if at all) it is being rectified. I now have to decide whether to stay or quit permanently.

    Well said Eric!

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  3. Anonymous
    2016-03-06T22:44:51+00:00

    I cannot find any way to create a group email. All my old groups disappeared. Now I would create a new one if I could find directions on how to do it, but I can't. Can anyone tell me how?

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  4. Anonymous
    2016-03-06T22:50:12+00:00

    go to www.hotmail.com

    Dont use the mail app of Windows 8 or 10 cause it doesnt work

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  5. Anonymous
    2016-03-06T23:23:10+00:00

    That works fine if you use those groups on a daily basis, but I have been constantly adding and changing my groups for years, quite a bit in the last year or so, using them only when rarely needed. Since I always send the email out to groups in BCC, yes I can go back to those old emails and extract the proper contacts, that were used AT THAT TIME.

    Microsoft tech in Washington told me it will be corrected, but it has not yet.

    I CAN NOT re create mine at this point. In my case, I wont let this happen again because it will take me months to recreate them.

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