Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-03-01T00:02:20+00:00

    I have the same problem as well.  Everything was going right (had been forwarding documents or email to some of my groups) and BANG... they magically suddenly disappeared.  Have we found an answer to this problem yet?

    I did what someone else did... the day after it occured.  I simply took a few recent emails I had sent (in both French and English) and copied the list of recepients (which appear in my BCC ... that's how I send notes to groups) from my copies in my Sent folder... and pasted the results of the Copy in news groups (which I gave the names of the old ones).  Problem solved in terms of my use of groups... but obviously, this is a major problem for Microsoft to resolve for the whole community.

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  2. Anonymous
    2016-03-01T13:18:52+00:00

    I have the same problem as well.  Everything was going right (had been forwarding documents or email to some of my groups) and BANG... they magically suddenly disappeared.  Have we found an answer to this problem yet?

    I did what someone else did... the day after it occured.  I simply took a few recent emails I had sent (in both French and English) and copied the list of recepients (which appear in my BCC ... that's how I send notes to groups) from my copies in my Sent folder... and pasted the results of the Copy in news groups (which I gave the names of the old ones).  Problem solved in terms of my use of groups... but obviously, this is a major problem for Microsoft to resolve for the whole community.

    I did the same once, and after some days, the group dissapear again. Today i did it again

    I hope it does not dissappear again

    Somebody know how many contact i can have in a group ?

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  3. Anonymous
    2016-03-01T19:14:28+00:00

    I did the same once, and after some days, the group dissapear again. Today i did it again

    I hope it does not dissappear again

    Somebody know how many contact i can have in a group ?

    Seems to happen with a few contacts or a lot of contacts I don't think the size of list matters. If you redo them they seem to disappear a few days later every time.

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  4. Anonymous
    2016-03-02T03:04:48+00:00

    Well, I suspect my trying to "jump the queue" (see further back in thread) to the new outlook.com mail isn't going to achieve anything because the new version is now out of preview and being rolled out, first in North America, then everywhere else, over the next few weeks. See

    https://blogs.office.com/2016/02/17/outlook-com-out-of-preview-and-better-than-ever/

    I'd say that the method of restoring groups from a previous outgoing email is the only way forward until the rollout comes my way, not being in North America. Inconvenient, so the end result had better be as good as the "better-than-ever" thread promises.

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  5. Anonymous
    2016-03-02T16:05:20+00:00

    I get the Outlook.com. Whats next ?

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