Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-03T23:22:59+00:00

    Hi,

    Thank you for posting your query in Microsoft Community.

    In order to proceed with next step, I need to whether your account got migrated to Outlook.com preview or not.

    To verify I suggest you to open Internet Explorer and type https://mail.live.com , enter email ID and password.

    On top of the page it will show either Outlook.com or outlook.com preview. Let us know so that we can proceed with next step.

    Thank you

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  2. Anonymous
    2016-02-04T00:06:03+00:00

    I have the same problem. On top of the page it says:

    https://blu171.mail.live.com/default.aspx

    I will be grateful for an answer.

    Thanks

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    7 people found this answer helpful.
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  3. Anonymous
    2016-02-04T05:28:11+00:00

    Hi,

    Thank you for posting your query in Microsoft Community.

    In order to proceed with next step, I need to whether your account got migrated to Outlook.com preview or not.

    To verify I suggest you to open Internet Explorer and type https://mail.live.com , enter email ID and password.

    On top of the page it will show either Outlook.com or outlook.com preview. Let us know so that we can proceed with next step.

    Thank you

    Outlook.com

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    2 people found this answer helpful.
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  4. Anonymous
    2016-02-04T10:49:36+00:00

    Hello, The same thing has happened to me.  Initially, most of my groups disappeared and now all of them.  I migrated from Hotmail to Outlook a few years ago.

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    4 people found this answer helpful.
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  5. Anonymous
    2016-02-10T11:48:04+00:00

    same problem also started about the same date - on windows 10

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