Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-06-12T17:17:14+00:00

    First this is a peer to peer site staffed mostly by volunteers who have little or no contact to MS.

    MS does not care.  They are migrating all users to the new system for various reason most of which boil down to money

    The only way to gain access to your account is via the form (sorry)

    You can contact Microsoft Account support specialist via this chat link

    **Account temporarily blocked**

    E-mail Microsoft Customer Service

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  2. Anonymous
    2016-06-12T16:55:56+00:00

    Sorry I am telling you the same thing again, but do you know what I should do next?

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  3. Anonymous
    2016-06-12T16:54:53+00:00

    It is completely unstable - it used to be stable before the new outlook stuffed everything up. The whole problem is that it is unstable. If it was stable I would not be talking to you! Other people I know have lost all contacts as well. And now for one account I get the message below. No problem except that it says the phone number is incorrect -  I have used the phone number to verify previously. As I have no cover here I have had to drive out with my ipad and mob to see if by some accident the landline number has been changed to mobile. Nup. that's wrong too.

    What happens now please? Can you tell me? This email is used to organize events which are happening now and so I have no way of contacting any new person who emails about them. Thanks again to MS.

    Apparently MS were humbled by the number of people who took up their new email. They damn well should be humbled.

    Thanks again.

    Your account has been temporarily suspended

    Someone may have used your account ....... to send out a lot of junk messages or done something else that violates the Microsoft Services Agreement.

    What do you need to do?

    We'll send a verification code to your phone.  After you enter the code, you can sign in

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  4. Anonymous
    2016-06-12T16:31:28+00:00

    Just an FYI

    You will shortly be switched to Outlook Mail which while it does not support Groups it does support contact list (basically the same thing) it is much more stable.

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  5. Anonymous
    2016-06-12T01:11:28+00:00

    I have outlook.com (not preview) IMAP not POP still  having trouble getting groups to

    'stick'.

    I am outraged that this has happened, that MS have just thought so little of their customers that they would make such a huge change without the options of sticking with the old programme, and obviously without testing it properly. And that I am still spending so much time trying to get the thing to work.

    I have exported all my contacts to gmail so that at least they are safe there, and will be transferring the account if things are not resolved soon.

    To top if off I cannot access one of my accounts because of a security check which involves a code being sent to my mobile phone. I never put mob phone as recovery number because we have no cover here. Thanks again Microsoft for wasting a lot more of my time. 

    Thanks ZigZag for your help even though not working for Microsoft - I will complain to outlook user voice

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