Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-05-31T19:45:31+00:00

    I think that's what we will have to go to gmail as well. We can still create groups and it's our second time as well.

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  2. Anonymous
    2016-05-31T15:24:08+00:00

    I have the same problem (2nd time now) all my groups have disappeared, contacts have remained, the ability to form new groups has greyed out so I can't even make new groups.

    And more annoyingly, I share my subscription with someone else and they don't have the problem.

    So chessed off with this am now using gmail and will slowly replace all my MS usage, I am tired of problems created by MS and spending my valuable time trying to correct these f#+k ups.

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  3. Anonymous
    2016-05-31T10:00:19+00:00

    I can only suggest previous remedies ... as in re-creating your groups from previous sent emails that have all the members listed.

    As far as I can gather, things have been stable since the migration to the new Outlook.com, and as I said previously, I love the integration into Office 2016 People manager. See my post of 9th April.

    If you do any re-creation of groups/lists, DO take the trouble of making a backup of same.

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  4. Anonymous
    2016-05-31T07:47:55+00:00

    My account has not migrated to the new outlook but contacts for the second time have partially disappeared from their groups. I have around 650 which I need to sort out again, but is it worth it - go to google /ac maybe? Can you please advise urgently what I can do.

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  5. Anonymous
    2016-05-31T07:44:13+00:00

    I have the same problem my page says outlook.com, this is the second time this has happened recently so I am assuming it is something to do with the new outlook, although this page has not migrated to the new format yet.

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