Using Outlook for Android in business environments for email and scheduling
I think this is spot on.
My original point was that MS had failed to make any real effort to help what I suspect is the majority of their users--"low" tech people--do what they'd like to do with Outlook: sync their calendars. I may be wrong, but it has always struck me as an obvious need, at least until all of us give up desktops entirely and migrate solely to their phones or tablets.
Most of us spend most of our time (at least work time) on desktops. Many (most) use PCs with a Windows platform. And they use Outlook. So why wouldn't they want/need to be able to sync to their phones? If they spend a third of their time at work, they spend another third away from work (and away from their desktop). But they still need to know what they'll be doing tomorrow or next week.
MS itself acknowledges this point when it says (misleadingly, I'd suggest) that Outlook365 can sync to their phones (Android or otherwise). To then tell them after they have purchased it that "well, yes, OK, it does, but you have to do this yada yada yada and purchase a 3rd party program that also requires you to do yada yada yada"--all of which requires a relatively detailed understanding of how email/syncing etc works, is unfair and unreasonable--and, as I say, misleading.
Sneering at those of us (most of us) who find the process required to sync opaque is not the answer. And while I accept, acknowledge and appreciate the help and goodwill of those with the necessary technical knowledge to accomplish the feat, it really doesn't address the problem. Helping one person with something that should be easy does not answer the question of why such help should be necessary in the first place.
Don't get me wrong. I prefer Windows, I don't like the closed hegemony that is Apple--but there are some things that MS could learn from its competitor. Easy and seamless syncing is one of them.