Sync Outlook 365 (email, contacts, calendar and notes) with android phone

I know I am coming in late on this dialogue but I fully empathise with Glen W Rae, AngeloRuggiero and rbuege having gone through similar, and very frustrating experiences. 

Being able to rationalize the quirks/failings by having in-depth knowledge of the technology is not the point here. Taking the consumer perspective then surely it is up to Microsoft to explain properly and simply what they are selling and thereby save us all a bunch of trouble?  As has been pointed out in earlier posts, even when you diligently follow the wording you are left stranded up a blind alley. Microsoft have done a very bad job - even perhaps being economical with the truth of what you you do and do not get with Office 365. It would be better to get them to listen and learn I would suggest.

I wasn't even looking for MS to provide integration with my new device or application. I just wanted it to sync with it's own product... the Outlook app with the Outlook desktop so my email on my phone and laptop are the same. This started because I was told that I needed to get a third party application to sync my outlooks.

Then perhaps you can provide some specifics as to why you can't (and what happens when you try to)  sync an Outlook.com account using <either> Outlook '2010 (or earlier) with the Outlook Hotmail Connector installed and the Outlook.com account configured as a MAPI email account <or> Outlook '2013 with the Outlook.com email account configured as an EAS (Exchange ActiveSync) account. If only <email> syncing is required then the email account only needs to be configured as an IMAP Account.

Don't know of anyone in this forum who replies to messages here <on any kind of regular basis> has <ever> advised anyone that a 3rd party program is required with any of the above configuration scenarios is in play. Certainly would be interesting if you could provide an explicit reference so the full context of the answer could be reviewed.

There are two types of sync'ing

1. Vertical - Outlook desktop with an email account configured with the appropriate protocol (Outlook has no knowledge of any other device or application that may be accessing the same email account)
2. Horizontal - Outlook desktop with (a) any other kind of application be it local or web-based or (b) any kind of device. In this case - a 3rd party application would be required since information needs to be extracted from the Outlook data file which does not involve the Outlook desktop program in any way shape or form.

People like Karl here are on these forums to explain to you that the fault lies with you, not Microsoft.  In other words they won't help but will give you the ol'microsoft two step shuffle, "you must, sir, contact the manufacturer of x, or I can transfer you to another department.  Thank you for calling Microsoft".  

People "like Karl" are here to explain the realities of life in terms of "what is" whether you happen to agree with or understand those or not and where possible provide answers or alternative options (if available) whether someone likes those answers or alternatives or not.

On a more general basis - every software vendor has the right to define what their solution does and will encompass. In the case of "sync'ing" Outlook data - it is an option that MS left to 3rd party vendors and to the vendors who manufacture/sell their products (which, I might add, would be the same choice I would have made). The alternative is to assume the <absolutely impossible> responsibility to immediately become familiar with any intricate details of what any other (device or application) vendor may have made (or will make in the future until the end of time) over which they (MS) have absolutely no control.

To put this another way - let's say that you, personally, decide to design and unleash the latest and greatest application/device upon the world a year from now that claims to interact with Outlook at some level..........

Are you now also suggesting

1. That it suddenly becomes Microsoft's immediate responsibility to "integrate every version of Outlook, past, present and future (i.e. sync as an example) with your new <must have> device/application"?
2. That, if you, the vendor, didn't implement something correctly, that it becomes Microsoft's problem to resolve your error in your product with full access to your proprietary technology?
3. That is it simply inconceivable that you could possibly make a mistake anywhere along the line?
4. That you should be prohibited from releasing your product until Microsoft decides you are allowed to do so based on the requirement that unless and until 100% of all potential users stipulate there are no issues using your device/application with Outlook?

If anyone thinks the answer is "yes" to any of the above questions, then we're obviously living in two different dimensions of reality but it would be even more interesting to see an explanation from someone of how they would accomplish that objective without having a single person out of a population of millions complain about <anything> related to this new device/application even if it is regarding something that the device/application was never designed to do.

People "like Karl" would love to see that explanation.

Your answer is relatively easy - there is no way through the use of microsoft products to do what you want.  With your microsoft 365 subscription microsoft does not support anything that is not on your computer, syncing is considered by microsoft to be outside of their product as it does not relate to the product in their view.  The fact that everyone else in the entire technology industry has moved past the blame game and understands syncing is in fact part of what needs to occur for every software/app is not relevant, Microsoft has decided it is not part of the system so it is not supported.  People like Karl here are on these forums to explain to you that the fault lies with you, not Microsoft.  In other words they won't help but will give you the ol'microsoft two step shuffle, "you must, sir, contact the manufacturer of x, or I can transfer you to another department.  Thank you for calling Microsoft".

You have lots of options

#1 - Office 365 Business provides a single Exchange mailbox which has an associated monthly fee. This option allows you to map a custom domain to the hosted Exchange account but not something I've ever bothered to do with my Roger's account since it's not an email account I use for much of anything.

Compare Office 365 Business plans

http://products.office.com/en-us/business/compare-office-365-for-business-plans

#2 - Free solution would be to

a) get an Outlook.com account and add it to Outlook using EAS

b) add your Rogers email account to Outlook using Imap

For sake of simplicity - add your Outlook.com account to Outlook first, that will make it the default location for contacts/calendar etc and then add your Roger's Imap account. Just means that your mobile devices would be configured with two email accounts

• one for contacts etc (Outlook.com EAS) and one for mail (Rogers.com Imap)