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I called Microsoft's 800 number for technical support and they say that the only support is Microsoft Community.
The Microsoft representative says that this is the only forum or place to get help. Are there any Microsoft employees who can help me with my Hotmail/Outlook.com issue?
I am not able to delete contacts from my Hotmail/Outlook.com account. (And, yes, I have cleared my cache, I've got the latest browser versions, the issue is the same on multiple computers with various browsers.)
Can ANYONE help me???????
(Original title: hotmail/outlook.com won't let me delete contacts, what do I do?)
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
The link you have provided currently serves Outlook.com contacts. I have simulated your concern and I was able to delete my contacts using the link you have provided. Fortunately I did not experience any issue about deleting my contacts.
As stated by the previous moderator, have you tried deleting the contacts using a web browser?
Thanks!
JRN,
yeah i've tried both HTTP and HTTPS. both have the problem.
is this the server/site where your contacts are served from?
https://snt002.mail.live.com/mail/contacts.mvc
any issue you see here?
Hi siliconmatrix,
We apologize for the inconvenience this matter may have caused you,
Have you tried to delete your contacts using a web browser? Were you able to delete it or the same issue happens?
There's a possibility that your issue has something to do with the HTTPS settings of your account. I also suggest that you to follow the instructions below to change the security settings of your account:
Note: If you are connecting to Hotmail using HTTPS, try switching back to HTTP.
Please try to log out and login again and tried to delete your contacts. However if the issue persists, please verify if the same issue persists if you access your account using another browser or computer.
Thanks!
Outlook.com connects to Outlook via the Outlook Hotmail Connector. Therefor the contacts ARE linked to Outlook. You missed that is in your information that you took from datamation.
So, you CAN delete from Outlook.com. By using the 'delete' command. But....as my question said, it doesn't work.
Currently, Microsoft account only provides forum support to help our customers. We believe that to best serve the needs of all our members, our support system should be universally available through forums.
Unfortunately there is no "live", email, or "phone" support for Hotmail, Live.com, or Outlook.com
The only support is here on this forum.
Re deleting contacts...
Please read below.
Outlook’s “People” feature lets you integrate contacts from Facebook, Google and Twitter, as well as from other sites and sources.
Note that I said “integrate,” not import.
The difference is that when you “connect” to the social services, to use Microsoft’s term, it doesn’t really import them.
In other words, it doesn’t copy the address book.
It merely points to it.
If you want to delete a contact “imported” from Facebook, for example, you can’t do it from Outlook.com. You have to do it from Facebook.
Only contacts created in the Outlook.com “People” area can be deleted from Outlook.com.
Source.