Unable to delete contacts.

Anonymous
2012-10-30T21:11:30+00:00

I called Microsoft's 800 number for technical support and they say that the only support is Microsoft Community.

The Microsoft representative says that this is the only forum or place to get help.  Are there any Microsoft employees who can help me with my Hotmail/Outlook.com issue?

I am not able to delete contacts from my Hotmail/Outlook.com account.   (And, yes, I have cleared my cache, I've got the latest browser versions, the  issue is the same on multiple computers with various browsers.) 

Can ANYONE help me???????

(Original title: hotmail/outlook.com won't let me delete contacts, what do I do?)

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-04-13T18:00:47+00:00

    I am having problems with connecting Outlook to Facebook.  It seems that if a person has been added from a Facebook account, you cannot remove that person's email address from a Group.  I've tried several ways and it tells me that I can't completely delete them.  I will copy and paste the message it gives me each time:

    "Can't delete completely

    Some of this contact's info comes from another service. You'll need to delete the contact there to keep it from showing up here."

    This person wants their email address removed from the group, but I can't.  What do I need to do?  Has this not been added to the Outlook?  It was fine in Hotmail.

    Sincerely,

    Stumped

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  2. Anonymous
    2012-11-21T19:36:21+00:00

    Hi,

    Please see the private message area that I've created where I have asked for information that we need for investigation. Click on You have a private reply to this message link just above your post to view the message. Note that you need to be signed in to Microsoft Community forum to view the link and the private message area.

    To better settle your concern, we need you to reply back to this post if you already provided the information on the private message area. Surely, this will help facilitate our actions regarding your issue.

    Thanks!

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  3. Anonymous
    2012-11-16T00:20:39+00:00
    • no error message
    • steps I took:   clicked the check box on an contact, and then selected delete
    • not a specific contact.....  all contacts, any contacts act the same
    • I am not trying to delete a contact from a connected service. Only contacts in hotmail/outlook.com and the People function

    Thanks

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  4. Anonymous
    2012-11-15T23:56:05+00:00

    Hi,

    We need to determine the cause of this issue, please provide us the following information:

    • Did you receive any error message when you delete the contact?
    • May you please enumerate the specific steps that you took on how you delete your contacts?
    • Does the issue occur to a specific contact?
    • Are you trying to delete a contact from a connected service like Facebook or Gmail?

    Thanks!

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  5. Anonymous
    2012-11-12T16:36:23+00:00

    Hi,

    If the changes doesn't apply to your mail client after deleting contacts via web mail, I suggest that you contact Outlook office support about this issue. We may also need your email account so we can investigate the issue on our end.

    Please post the affected email address in the private message area for investigation.

    Note: You need to log in your Microsoft account to view the private message link.

    Thanks!

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