Unable to delete contacts.

Anonymous
2012-10-30T21:11:30+00:00

I called Microsoft's 800 number for technical support and they say that the only support is Microsoft Community.

The Microsoft representative says that this is the only forum or place to get help.  Are there any Microsoft employees who can help me with my Hotmail/Outlook.com issue?

I am not able to delete contacts from my Hotmail/Outlook.com account.   (And, yes, I have cleared my cache, I've got the latest browser versions, the  issue is the same on multiple computers with various browsers.) 

Can ANYONE help me???????

(Original title: hotmail/outlook.com won't let me delete contacts, what do I do?)

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-05-02T22:05:06+00:00

    Because unlike other companies they are purely about profit and not willing to repair or replace anything that conflict with their for profit motto.No wonder there are so few using Hotmail or Windows Live e-mail services.You have to care about your customers or product if you want to keep them using your service over others.Denial is their only answer to customers.Micro means small & that is where Microsoft chooses to be.

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  2. Anonymous
    2012-11-06T17:27:08+00:00

    I attempted to delete contacts using Outlook with the Hotmail connector.   Contacts would be deleted in Outlook, but not reflect as deleted in Hotmail.  I could modify contacts in either Outlook, or in Hotmail, and the changes would 'sync' between both.

    Yes the issue happens with any contacts.

    I have not made any changes to the the account.

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  3. Anonymous
    2012-11-04T21:05:49+00:00

    Hi,

    The link you have provided currently serves Outlook.com contacts. I have simulated your concern and I was able to delete my contacts using the link you have provided. Fortunately I did not experience any issue about deleting my contacts.

    As stated by the previous moderator, have you tried deleting the contacts using a web browser?

    Thanks!

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  4. Anonymous
    2012-11-03T21:43:46+00:00

    JRN,

    yeah i've tried both HTTP and HTTPS.  both have the problem.

    is this the server/site where your contacts are served from?

    https://snt002.mail.live.com/mail/contacts.mvc

    any issue you see here?

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  5. Anonymous
    2012-11-03T20:56:49+00:00

    Hi siliconmatrix,

    We apologize for the inconvenience this matter may have caused you,

    Have you tried to delete your contacts using a  web browser? Were you able to delete it or the same issue happens?

    There's a possibility that your issue has something to do with the HTTPS settings of your account. I also suggest that you to follow the instructions below to change the security settings of your account:

    1. Sign in through this link
    2. Choose Always use HTTPS when I sign in to Hotmail
    3. Click on Save.

    Note: If you are connecting to Hotmail using HTTPS, try switching back to HTTP.

    Please try to log out and login again and tried to delete your contacts. However if the issue persists, please verify if the same issue persists if you access your account using another browser or computer.

    Thanks!

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