Unable to delete contacts.

Anonymous
2012-10-30T21:11:30+00:00

I called Microsoft's 800 number for technical support and they say that the only support is Microsoft Community.

The Microsoft representative says that this is the only forum or place to get help.  Are there any Microsoft employees who can help me with my Hotmail/Outlook.com issue?

I am not able to delete contacts from my Hotmail/Outlook.com account.   (And, yes, I have cleared my cache, I've got the latest browser versions, the  issue is the same on multiple computers with various browsers.) 

Can ANYONE help me???????

(Original title: hotmail/outlook.com won't let me delete contacts, what do I do?)

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-07-29T20:20:32+00:00

    Exactly my predicament, MS customer service is a ruse and sham, a "dog and pony show"

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  2. Anonymous
    2013-07-29T16:25:45+00:00

    Hi - thanks for your reply.

    When I click on "Manage other accounts", I'm told "You haven't added any accounts yet.".

    MarkJorayT

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  3. Anonymous
    2013-07-28T02:24:26+00:00

    Hi tuco49316,

    Thank you for bringing this matter to our attention.

    In order for us to properly address your concern, can you please confirm if you've already tried to perform the troubleshooting steps provided by Judith_C? If yes, please provide us the exact steps that you've taken to disconnect your Gmail account from your Microsoft account.

    We look forward for your response on this matter.

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  4. Anonymous
    2013-07-26T06:44:44+00:00

    Hi MarkJorayT,

    Sorry to hear that you also encountered the same issue wherein your Gmail contacts cannot be deleted in your Outlook.com account. Since you have mentioned that you already disconnected your Gmail account, are the steps you have taken is the same steps provided below?

    1. Go to https://account.live.com. Enter your username and password then click Sign in.
    2. Go to Permissions, then select Manage other accounts.
    3. Click Edit below Google services.
    4. Click Remove this connection completely.

    If not, please provide us the steps you have taken to disconnect your Gmail account.

    Looking forward for your response for us to continue our support in this matter.

    Thank you.

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  5. Anonymous
    2013-07-25T21:59:38+00:00

    Same problem here;  I would imagine a frequent problem - I was logged onto another tab with the "wrong" gmail acocunt;   I went to import contacts from the preferred gmail account that had the correct contacts, but it quickly linked the contacts.   I disconnected from gmail, but then could not delete the contacts from outlook.com;

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