Now I can't edit contact and add new contact to outlook.com account on my Android phone.

Anonymous
2013-01-16T06:29:35+00:00

I have 2 problems:

  1. The option to edit contacts on my Android phone is no longer listed as an option. I can only view the contacts.
  2. When I want to add new contact on my Android phone, I can only add to my Gmail account.

Any work around for these problem? Apart from switching to WP/Apple.

***Post moved by moderator to appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2013-11-24T07:25:34+00:00

    Hi mixednutts,

    Thank you for posting in Microsoft Community.

    We appreciate the information you've provided on your issue. To gather additional information, can you please verify if the issue persists on another account configured on the same device?

    In addition, please refer to the private message that we have provided for additional information we need. Make sure you're signed in to this thread to see the private message tab.

    We'll wait to your response.

    Thanks,

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  2. Anonymous
    2014-01-31T00:53:10+00:00

    Why use Outlook.com app at all, then. Does it provide any advantage over the Corporate Email option besides Miscrosoft-looking style?  Thanks.

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  3. Brian Tillman [Outlook MVP 2007-2019] 25,915 Reputation points
    2014-01-31T01:03:17+00:00

    It adds only one advantage that I can find.  The built-in Email app can't sync more than 30 days of messages.  The Outlook.com app can sync as many messages as you have.

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  4. Anonymous
    2014-01-31T01:40:25+00:00

    There may be other email apps that display Outlook subfolders but the only one I've tried that does this is the Outlook app. I also had the misguided thought that it would work better with Microsoft Outlook accounts.

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  5. Anonymous
    2014-02-06T00:14:53+00:00

    I have come across this thread after recently suffering the same problems using my Android 4.2.1 phone. I have outlook.com syncing via Exchange Active Sync. Emails and Calendar work fine however Contacts do not. They sync initially as expected, but no changes/deletions/additions are synchronised. I'm not sure how long this has been an issue as I only just noticed it. I have reset my phone and recreated Corporate accounts but still no luck after the initial sync.

    Exchange active sync works fine with other email servers (eg my work) including 2 way contact sync.

    Microsoft, can you please look into this. There are many discussions about the problem so appears to be wide spread.

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