Now I can't edit contact and add new contact to outlook.com account on my Android phone.

Anonymous
2013-01-16T06:29:35+00:00

I have 2 problems:

  1. The option to edit contacts on my Android phone is no longer listed as an option. I can only view the contacts.
  2. When I want to add new contact on my Android phone, I can only add to my Gmail account.

Any work around for these problem? Apart from switching to WP/Apple.

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Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2013-04-07T05:44:19+00:00

    I am also having this problem.  I have an android tablet with Jellybean.  I can sync just fine with my contacts via outlook.com, but when I want to add a new contact, I get presented the message "Your new contact will be synchronized with my gmail account (which I never use).  I have the two choices of OK or add a new account.  But, the only two options I have under add a new account is "google" or "corporate".  Then, I can go through the steps of setting up a new exchange account.  

    I've turned off syncing contacts for gmail in the system settings/account settings.  And, I've gone ahead and added a contact to see if it would sync with outlook.com.  I figured, if I got the contact in the contact database, it might just go ahead and sync with outlook, but this did not work.

    But, I finally tried "Contact Editor Free" available on Google Play.  The way this works is when you choose to add a new contact from "People" (the address book that came with my android), you can choose to use the contact editor and then you can choose to create the contact under my outlook.com account.

    This works, but is not really elegant.  I'd rather create the contact straight from my address book.  But it works just fine.  If anyone has a better idea, I would appreciate your responses.

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  2. Anonymous
    2013-03-11T00:10:00+00:00

    Hi User_333,

    We appreciate the feedback and for listing your observations on what features are supported with accessing an Outlook.com account on an Android device. I'll be forwarding your query about the two-way synch between the device and the Outlook.com's "People" module to our Support Specialists. We'll post back as soon as we receive a response.

    Thank you!

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  3. Anonymous
    2013-03-09T22:54:47+00:00

    The premises of the original question is valid because adding/editing contacts on an Android phone ISN'T SUPPORTED, at least not at this time.  Based on my experience, here's what you can/can't do with your Outlook.com account on an Android device:

    • Receive/Read/Compose/Send/Forward Email - yes (Hotmail or Outlook.com app preferred)
    • View Contacts* - yes
    • Edit Contacts* - no
    • Add Contacts* - no
    • View Appointments* - yes
    • Edit Appointments* - yes
    • Add Appointments* - yes

    I've tested this with both Gingerbread and Jelly Bean using the Outlook.com app with auto synchronizing enabled for the account.  Actions denoted with an asterisk ("*") were tested using the native Android contact and calendar apps, as applicable.

    The question is: when will Microsoft enable two-way synchronization between Android and Outlook.com's "People" module?  Since two-way synchronization is already available for email and calendar functions, it's either an oversight or limitation imposed by Microsoft.  If the intent is to provide a genuine alternative to Google, then this is going to be a big issue for most converts who want to use the new Outlook.com.

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  4. Anonymous
    2013-01-23T14:10:26+00:00

    Hi DannyWongMTCA,

    You've mentioned that you're using your mobile's built-in phone book. With this, I recommend that you contact your mobile device support as they can best address this kind of concern.

    Thank you.

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  5. Anonymous
    2013-01-21T05:06:09+00:00

    Hi Geoffrey,

    Answers to your questions:

    • Yes, I can add/edit my contacts via the PC browser, but not (add/edit) in my Android phone book which I synced with my Outlook.com contacts.
    • Add/edit synced outlook.com contacts in the phone book on my Android phone by using the HTC built-in phone book. If I try to add new contacts in the phone, my only options are to add to my phone or to a Gmail account only.
    • I'm using Outlook.com app on my Android, HTC Incredible S.
    • No error.

    Note: If I click edit contact, the "Edit" option would appear for 2 seconds and disappear. Leaving me to view only.

    Thanks.

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