Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-09-21T16:39:20+00:00

    Hi Chris,

    We will be asking more information to speed up the process of investigating your issue on your calendar.

    I opened a private message where you can provide more details on your issue and if it's possible please provide us sample screenshot of the page where you are getting the issue.

    Please sign in to this website to see the private message tab or click on "You have a private reply to this message" link just above your post to view the message.

    We will be waiting for your reply.

    Thank you.

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  2. Anonymous
    2013-09-21T17:55:05+00:00

    Hi, please can I also send you privately details of my outlook.com account and subscribed calendar, so that you can perform your fixing magic on my account, too. It's stuck on a subscribed calendar as follows:

    >>

    Last refreshed

    11 September 2013 16:35

    <<

    Removing and re-subscribing makes no difference - I just get a snapshot from that time again. It's as if it need a reset on the outlook.com servers to get it working properly.

    The same calendar subscription works perfectly in Google Calendar: it's a feed coming from a desktop Outlook 2013 via a cloud WebDAV server that updates hourly.

    Thanks

    Chris,

    please update this forum with the results of your work with MS to resolve this issue.

    thanks!

    doug

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  3. Anonymous
    2013-09-22T03:02:01+00:00

    Hi Chris,

    I've replied on your post in the private message. To view it, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

    Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

    Thanks!

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  4. Anonymous
    2013-09-22T10:44:17+00:00

    I took the plunge and went to the cloud, the iCloud.  it works seamlessly with Outlook Professional 2010 and my mobile devices.

    it is too bad for Microsoft that a customer (me) has to go to a competitor (Apple) to get product that works with their competitor's product better than the competitor's product works with it's own...............

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  5. Anonymous
    2013-09-24T01:37:03+00:00

    I too am very interested in getting some type of resolution to this problem. I find it very strange that I can keep my Google, Android, and Outlook 2010 synchronized, but can't keep my Windows 8/Outlook.com calendar synced.

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