Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

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  1. Anonymous
    2013-06-10T16:49:45+00:00

    Okay, interesting one.  I subscribed to the same .ICS calendar with a completely different outlook.com account and guess what? The Last Refreshed date/time shows the same as the first outlook.com, plus the changes to the calendar that have happened since the first subscription are not reflected, even though they are changed in the .ICS file.

    My conclusion is that outlook.com must centralise the subscription if one account subscribes to a calendar, therefore re-subscribing to the calendar will not work!

    MSTeam, please please please escalate this issue urgently - or at least find out when the services will be re-started.

    Many thanks

    John

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  2. Anonymous
    2013-07-08T14:45:13+00:00

    Hi MS Team,

    i also am interested in an update to this?  I like the Outlook.com presentation, but if i can't get an auto refresh with my own privately published calendar, I guess I will have to go with google....

    thanks!

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  3. Anonymous
    2013-07-09T17:31:13+00:00

    Hi farrside and DougByers,

    Thank you for posting here at Microsoft Community. Please be informed that this issue is still under investigation. Rest assured that our Support Specialists are doing their best to resolve this concern. We will give you updates as soon as we receive any details or information regarding this issue.

    Your patience and understanding is greatly appreciated.

    Regards.

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  4. Anonymous
    2013-07-20T22:06:09+00:00

    Oh I'd be interested too. If I could just get outlook.com calendar working properly, then I could actually get some use from the all-new Windows 8 Calendar app. Because the app hardly syncs with any external calendars, so they recommend syncing it to outlook.com, and syncing that to the external calendars. Except that outlook.com evidently can't handle syncing to external calendars either.

    Anyway, I kind of enjoy all these problems. And going on these forums, reading just how helpful Microsoft is being in trying to get to the bottom of these issues regarding the basic functionality of their flagship products. And marvelling at how Microsoft is still in business, really.

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  5. Anonymous
    2013-07-26T13:56:19+00:00

    Dear Microsoft,

    What kind of investigation is this? It's been 2 1/2 months (at least) and still no resolution. If you want people to use outlook.com and Windows 8 then you need to make this functionality work and do so in a timely manner. This level of customer service is unacceptable and reflects very badly on Microsoft. Is it that difficult that it takes months to resolve? Please provide an update.

    Thanks,

    Aaron

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