Calendar subscription does not refresh

Hi Alix Xedjhidee,

thank you for your offer to look into this. In the meantime I realised that I am not the only person who has this problem. This seems to be so common and so obviously related that the "related threads" feature on this site now picks up multiple threads that describe my problem.

http://answers.microsoft.com/en-us/windowslive/forum/mail-calendar/how-to-change-subscribed-calendar-refresh-interval/15a8a0d1-368e-4efb-92ba-c1012eef5792

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-calendar/subscribed-calendar-refresh-time/54cb097e-47c1-4c39-a1ec-758d988e8122

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-calendar/subscribed-ical-refresh-issue/2e18f58e-a3b6-4a62-9733-70aeaa32612a

http://answers.microsoft.com/en-us/windowslive/forum/mail-calendar/subscribed-calendar-is-not-updating-on-outlookcom/4b7484f1-a9b1-4e66-9cda-f4a7c7e1daca

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-calendar/not-able-to-manually-refreshsync-a-bookeocom-ical/6f067444-a3a2-4ab5-aad4-558e1046d46c

My understanding from reading these threads is that this is a general problem for a basically all third party subscriptions in Outlook.com. Also, my feed is a private feed of my personal travel schedule, and I am not inclined to hand it over for diagnostics. I will send you a screenshot that shows the calendar settings, with the feed URL blurred, so that you can see what I am doing. The screenshot also shows that the last refresh was on May 11 8:32pm, almost 4 days ago, and that there is no button to refresh the calendar manually.

Please, before you now respond along the lines of "well, if you don't share your feed we can't help you", do consider how many people have encountered this problem. This is not a problem with a specific user or feed. In fact, in some of the threads mentioned above users say that they did share their feed details in response to similar requests, and nothing came of it. I think it is pretty clear at this stage that there's a problem with Outlook.com itself.

And to be specific, the problem is that Outlook.com is retrieving updates from third-party feeds only very infrequently, on the order of hours or even days, when other systems that subscribe to the exact same third-party feeds can and do retrieve updates within minutes.

At this stage, it would be greatly appreciated if somebody from Microsoft could confirm the issue exist, rather than assume/pretend it's all the users' or third-parties' fault; it is not. It would also be fantastic if we could get a indication of whether a fix is planned. And, lastly, failing all that, it would be nice to know at least how often we can expect that Outlook.com retrieves updates from third-party feeds.

Hi ErikDoe,

I've replied on your message in the private message. Please read it.

Thank you.

Hi ErikDoe,

Thank you for providing your affected email address. We have also received the link of the screenshot of the settings of your calendar.

I have already forwarded this issue to our Product Specialist for further investigation. We appreciate your cooperation in this matter.

Rest assured that we will update this thread once we receive new information from the escalations team.

Feel free to post back if you have further questions.

Regards,

Johayber T.

Hi Erikdoe,

Thank you for your feedback. We currently don't have any option to fix this (and currently aware of this behavior).

As for now, the workaround is to re-subscribe to the calendar in question to refresh the poll (24-48hrs). If the expected event didn't appear, please re-subscribe.

Please accept my deepest apology for making disappointed. Moving forward, I'll follow up this issue to our Engineers and see if they can improve/fix this in the new update.

In addition, I suggest that you send a feedback here.

Thank you,

Ron

Hi MSTeam,

Any update on a fix for this?

I found it is possible to sync internet calendars via Google Calendar, is this the only option open to us i.e. moving to Google or IS there a fix in the pipeline from Microsoft?

Many thanks

John