Calendar subscription does not refresh

Hi,

I understand that your subscribed calendar is not updating. It is possible that you need to reconfigure this calendar, please remove and re-add the calendar and verify if the issue still persists.

Let us know the results.

Thanks!

Hi,

removing and re-adding the calendar did not change anything. I removed the subscription. Then I added a new subscription with my TripIt feed URL. The calendar showed the same events as before, and it even showed the "last refreshed" timestamp from the previous subscription, even though I had deleted that subscription!

In the meantime, the calendar did update once, about 80 hours after the time I first added a subscription based on my TripIt feed URL. I has not updated since. So, the issue doesn't seem to be that outlook.com does not pull updates from the external feed, but that it only does that very infrequently.

Is this expected? What update frequency should I expect for external feeds? How often does outlook.com refresh subscribed calendars? Like I said, the feed itself works fine and other software like the OS X calendar application and the Google calendar see the update minutes after a change is made. With outlook.com it seems I have to wait for days. This seems odd.

Hello ErikDoe,

Let me help you further with your concern. I understand that you have tried re-adding  the calendar but it seems that this does not make any difference. You also noticed that it will take some time to have the subscribed calendar refresh on Outlook.com.

Please be informed that Outlook.com Calendar is not responsible for the updates on a third party subscribed calendar. What I can suggest is you contact the calendar publisher and inform this to them.

Let us know if you need further assistance.

Thank you.

Thank you. And, yes, I do need further assistance. You write that "Outlook.com Calendar is not responsible for the updates on a third party subscribed calendar". This does not make sense to me. With such feeds, the third party system that provides the feed is passive. It sits there and provides the feed upon request. It is up to the calendar applications, like outlook.com, to actually retrieve the feed at regular intervals. So, if not outlook.com, who else should  be responsible that updates on a subscribed calendar are reflected on an outlook.com calendar?

I hope that we can agree that outlook.com must retrieve the data from the third party system. And, as I stated above, it can actually do it. However, outlook.com only does request the data very infrequently. My question is whether you can please let me know what kind of refresh rate I can expect on outlook.com? How often does outlook.com pull calendar events from third party feeds? Is it normal that it only requests data once in 80 hours?

Hi ErikDoe,

We would like to apologize for the inconvenience thsi might have caused you. I have created a private message tab where you can put your affected email address and the complete calendar link that you are subscribing to Outlook.com. This will help us in identifying the possible cause of the issue and in providing you the appropriate steps in resolving your concern.

Click the notification states "You have a private reply to this message. Click here to read it on our secure private message" section or by clicking the "Private Messages" tab above the first post. Make sure that you are currently signed in to Microsoft Community to view the private message.

We are looking forward for your response.

Thank you,

Alix Xedjhidee