Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-22T17:44:03+00:00

    Hi everyone,

    Welcome to Microsoft Community!

    First off, we would like to apologize for our delayed response.

    I understand that you are having problem with the refresh time of your subscribed calendar. As stated in this **Support Article**, whenever the owner of an iCal you've subscribed to makes changes to the events, Outlook.com updates your calendar. Note that this update can take more than 24 hours.

    As previously mentioned by colleagues in this thread, Microsoft isn't responsible for the accuracy or content of any third-party calendars. We recommend you review the terms and conditions before importing or subscribing to any third-party calendars.

    If you are still having this problem, what I can suggest you to do now is to fill up our Private Support form. (You may need to sign in to view the form). Please provide all information in the form like the Calendar name, the link of the calendar you are subscribing and your affected email address so that we can investigate it on our end. We can also take that chance to provide support to you individually because we believe that loyal users like you deserves a better support service.

    Note: I'll be locking this thread now for future replies. For others who are having the same issue or having issues with their Subscribed Calendars, please post using our Private Support form.

    Thank you.

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  2. Anonymous
    2014-04-13T14:15:44+00:00

    Don't hold your breath.  So far Microsoft has done absolutely nothing in the year or more this thread has been running, other than utter meaningless platitudes about how "I'd be glad to assist you on your concern with regards to syncing your Outlook.com calendar to Google calendar."

    It can't be a difficult problem to solve.  Clearly Microsoft isn't interested in doing so.

    It is not a difficult problem to solve at all.  The idea solution would be to simply implement CalDAV in the Calendar App.  This would take one programmer about a day worth of work.  It has already been implemented on Windows Phone 8.1.

    This is the single largest complaint I have with Windows 8.1 and it might be the deal breaker when it's time to upgrade my Surface 2.

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  3. Anonymous
    2013-10-07T15:01:38+00:00

    I also need a more frequent refresh rate. Or a "refresh button" atleast on the Windows Phone app. Google not only refreshes their iCal subscriptions roughly 4-5 times a day, versus once every one and a half day for Microsoft Outlook.com, but also give a "refresh now" button in their Android app.

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  4. Anonymous
    2013-05-15T05:09:44+00:00

    Hi ErikDoe,

    We would like to apologize for the inconvenience thsi might have caused you. I have created a private message tab where you can put your affected email address and the complete calendar link that you are subscribing to Outlook.com. This will help us in identifying the possible cause of the issue and in providing you the appropriate steps in resolving your concern.

    Click the notification states "You have a private reply to this message. Click here to read it on our secure private message" section or by clicking the "Private Messages" tab above the first post. Make sure that you are currently signed in to Microsoft Community to view the private message.

    We are looking forward for your response.

    Thank you,

    Alix Xedjhidee

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  5. Anonymous
    2013-05-11T04:46:56+00:00

    Hi,

    I understand that your subscribed calendar is not updating. It is possible that you need to reconfigure this calendar, please remove and re-add the calendar and verify if the issue still persists.

    Let us know the results.

    Thanks!

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