Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

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  1. Anonymous
    2013-10-29T20:39:24+00:00

    I have removed and re-added several times.  In the end I decided to wait and see what, if anything, would happen.

    On checking, the sync has now occurred, about 90+ hours after the previous sync.

    Another calendar I was testing synced about 50+ hours after the event, but has not synced in the last 36 hours or so.

    I installed the latest version of Outlook Hotmail connector before starting this saga.

    Users need to know:

    • the events will, in fact, sync (not "usually" sync)
    • when/how often the events will sync

    Syncing on a random basis days after the event is simply not satisfactory.  The software is not reliable enough to depend on , and the tardy response to complaints going back months does Microsofts reputation no good at all.

    I had hoped for good things from a Microsoft Surface tablet.  Although not (apparently) a hardware problem, I cannot recommend this set up to anyone.  Very disappointing.

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  2. Anonymous
    2013-10-29T19:58:43+00:00

    Hi Craig Ruane,

    Thanks for the information. As I understand, events you have added on your MS Office Outlook is not syncing to your Outlook.com Calendar.

    As initial troubleshooting, please try removing and re-adding your Outlook.com in MS Office Outlook. You may refer to this article for steps on how to do this: Add Outlook.com to Outlook

    Also, make sure that you have the latest version of Outlook Hotmail Connector.

    Let us know how things turn out.

    Thank you.

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  3. Anonymous
    2013-10-28T03:29:37+00:00

    I'm not an expert or a support person, and I do understand your frustration with the official responses in this thread. If the only answer is going to be "we're working on it but have no specific timetable" for well over 6 months now, why even bother responding? Or "24-48 hours" sync time -- that is not sync, that is, well, something else "not sync".

    Having said that, I experience delays only when I am using an external internet calendar (such as Tripit). My desktop Outlook calendars (one Outlook.com and one an Exchange server) sync correctly and swiftly between my Surface, Outlook on my desktop, Outlook.com, Modern UI calendar, and Windows Phone 8 calendars. As does email. In fact, it is the best sync experience I have ever had in over 15 years of trying to sync calendars and email across devices. At least as good as I had with Google and Android, and better than I've had with Mac and iPhone.

    Staying entirely within one "ecosystem" seems to help a bunch. Ironically, the most prolific cross-device app these days seems to be SkyDrive, Outlook, and Office. Still, I use a mixture of Amazon, iThings, MacThings and Microsoft cloud apps. Devices are MacBook Air for laptop, Surface for tablet, iPod for music, HTC 8x Win Phone 8.  I had to give up on Google when they started shutting out my Windows phone and Outlook sync. I have a Droid in my drawer, but I'll be darned if I'm going to switch phones or go backward just to be able to use Gmail, etc.

    Seems like what you want to do should be working unless you are relying on an internet Calendar. Good luck.

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  4. Anonymous
    2013-10-28T02:32:57+00:00

    "usually" within 24-48 hours?

    Does it mean it usually syncs, but sometimes doesn't.

    Or does it mean that the sync should take place within 48 hours, but sometimes doesn't.

    Why cant it be changed.  A random refresh interval measured in days is hardly cutting edge technology.

    I have been running a test on a particular subscribed calendar.  It last updated at 0940 on Saturday morning.  It is now 1530 on Monday.  Well over 48 hours and no update?

    This very frustrating.  I had hoped for good things when I bought a Windows Tablet.  Not so much.

    I was able to sync happily with Google Calendar, at a regular interval, but that facility has been dumped (not sure by whom - presumably Google).

    What I have referred to in my last post is all Microsoft - a calendar on MS Outlook on my laptop, which I want to sync (2 way) with a Calendar on my MS Surface RT Tablet.

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  5. Anonymous
    2013-10-27T05:47:33+00:00

    Hi Craig, 

    Welcome to Microsoft Community. I'd be glad to assist you on your concern with regards to syncing your Outlook.com calendar to Google calendar.

    Syncing your calendar with another calendar usually takes place within 24 to 48 hours and it can't be changed. If it does not sync within that time range, it is already an issue.

    On you other concern about  Outlook.com and Outlook sync, are the steps you included related to syncing your Outlook.com to Office Outlook email client.

    We're looking forward to your response.

    Thank you.

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