Outlook for Mac keeps asking for password on exchange.

Anonymous

Using outlook for Mac 2011 on exchange. Several note that they are constantly being asked formtheir password when it is stored in keychain. Outlook will not except the password, even though it is correct. Web mail is fine and virtual machine in windows with outlook 2010 is fine. Office is updated to latest version. I have been getting complaints at an average of 2 new a day. Help please!

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Anonymous

not sure why this solution is not being spread around more. But to fix this issue, what you have to do it add a "" before your username. for example:

Username: \domain\username

Password: whatever your password is

Make sure you save to your keychain after. This has worked for me. I'm not sure where I found this, but it was a lifesaver. Hope it helps for you!

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Anonymous

The suggestion by Vladimir was about certificates.

I’ve seen this problem numerous times with corrupted Keychain entries.

Outlook stores the password in the Keychain. Launch the /Applications/Utilities/Keychain Access and look for the corresponding entry.

The easiest from there is to delete it (which will allow Outlook to recreate a clean new one next time).

You can also run the Keychain First Aid command from within the application to try and correct any other issue your keychain might have.

Corentin

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47 additional answers

Anonymous

2017-10-24T16:30:47+00:00

Yes, this is basically how I resolved my problem with an Exchange account that would not accept a new password without multiple attempts. I deleted the account and re-created it and the problem has been gone for a while now.

Thanks for the response.
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Anonymous

2017-10-24T12:56:41+00:00
Like you, this bug keeps happening randomly. For example, yesterday it happened again with my Me/iCloud email. It started asking for the password again and again. I'm using Outlook for Mac version 15.38.

This is what I did this time:
1. Removed the iCloud account from Outlook: Outlook>Preferences>Account>Clicked delete selected account for the iCloud account. This removed the account entirely from my Outlook. This took a few minutes to complete since I have thousands of emails in this account.
2. Once the account was removed completely (previous step)I added the iCloud account again in Outlook via: Outlook>Preferences>Account>Clicked the plus sign. Since I have the two-factor authentication on I had to go to the Apple ID website(appleid.apple.com) to generate a password for an specific application, in this case Outlook for Mac. Once I got the password from the generation system in Apple ID, I entered it in the password for my iCloud account in Outlook as part of the process of re-entering the iCloud email account. After this, it stopped asking for the password...for the time being.
I'm pretty sure it will happen again since this looks like a repeated bug that happens from time to time.

Hope this helps someone trying to solve this.
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Anonymous

2017-10-24T08:13:06+00:00

Still, after many years, this bug seems not to be eliminated entirely.

I am using Office 365 on two Macs. I am not in an Exchange environment.

Two gmail accounts and a handful of one other provider.

Mostly after a restart, I have to enter one or two passwords again. Sometimes also out of the blue. And not always of the same account.

Office is the only application with this behaviour.

It's about time MS repairs this bug.
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