Outlook for Mac keeps asking for password on exchange.

Anonymous
2011-10-25T23:41:47+00:00

Using outlook for Mac 2011 on exchange.  Several note that they are constantly being asked formtheir password when it is stored in keychain.  Outlook will not except the password, even though it is correct.  Web mail is fine and virtual machine in windows with outlook 2010 is fine.  Office is updated to latest version.  I have been getting complaints at an average of 2 new a day.  Help please!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2011-12-08T22:01:37+00:00

not sure why this solution is not being spread around more. But to fix this issue, what you have to do it add a "" before your username. for example:

Username: \domain\username

Password: whatever your password is

Make sure you save to your keychain after. This has worked for me. I'm not sure where I found this, but it was a lifesaver. Hope it helps for you!

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Anonymous
2011-10-27T20:03:27+00:00

The suggestion by Vladimir was about certificates.

I’ve seen this problem numerous times with corrupted Keychain entries.

Outlook stores the password in the Keychain. Launch the /Applications/Utilities/Keychain Access and look for the corresponding entry.

The easiest from there is to delete it (which will allow Outlook to recreate a clean new one next time).

You can also run the Keychain First Aid command from within the application to try and correct any other issue your keychain might have.

Corentin

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  1. Anonymous
    2012-11-29T02:14:58+00:00

    Oh my god Dana, you just saved my life!

    THANK YOU!

    I have been combing the message boards and forums for almost 3 weeks now trying to fix this problem. I have colleague accessing the EXACT SAME Exchange server who are not having this problem, but I have been completely unable to eliminate it.

    I'm holding my breath, but it appears your fix has done the trick.

    I am going to re-post this all over the Mac / Microsoft universe. I even have a Microsoft tech trying to figure out this solution on another message thread!

    13" MacBook Air mid-2011 (MacBook Air 4,2)

    Dual-Core 1.8GHz Core i7

    Mac OSX Lion 10.7.5 (11G63)

    Outlook Mac 2011 14.2.5 (121010)

    Halle-freaking-lu-jah!

    not sure why this solution is not being spread around more. But to fix this issue, what you have to do it add a "" before your username. for example:

    Username: \domain\username

    Password: whatever your password is

    Make sure you save to your keychain after. This has worked for me. I'm not sure where I found this, but it was a lifesaver. Hope it helps for you!

    Was this answer helpful?

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  2. Anonymous
    2012-09-25T15:57:49+00:00

    Hello Pikandi,

    No, This for Exchange email only.  Do you have an Exchange server setup with Active directory also?

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  3. Anonymous
    2012-05-31T08:46:52+00:00

    Hi there, 

    I am also having this trouble.

    Could you please be more specific about the username?

    Lets say the domain is pikandi.com

    I Should write:

    Username: \pikandi.com\username

    Password: whatever your password is

    Is this correct?

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