Exchange ActiveSync won't sync contacts on Android

Anonymous

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

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159 answers

Anonymous

2013-03-21T14:04:27+00:00

Hi NadeemSarwar,

I understand how much you want to fix your issue. Your concern is currently under investigation. We can't provide you an exact time for the fix but I can assure you that our support specialist is trying their best to have a concrete solution for you.

Please bear with us for the mean time.

If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

Thank you.
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Anonymous

2013-03-21T14:53:00+00:00

Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.
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Anonymous

2013-03-21T14:54:35+00:00

Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.
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Anonymous

2013-03-25T16:45:25+00:00

What is the status on my account? Has my issue been resolved? You guys haven't gotten back to me in almost 4 weeks. I have given you permission to access my account but I am now feeling uncomfortable with allowing you guys to access my account since I haven't heard from you since giving you permission. Please update me on what is happening!
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Anonymous

2013-03-25T22:18:37+00:00

Hi, My name is David Lehner, I have a HTC Evo 4GLTE phone, and am having a similar problem with contacts not syncing on my phone with Exchange ActiveSync. Tasks, Calendar, and Mail sync fine, but when I turn off, and on the Contacts sync button on my phone settings, it gives the error "Sync is currently experiencing problems, it will be back shortly.", but never works. I have Windows 8 with Office, Outlook, and MS Lync on my laptop, with the Lync 2010 app on my Android phone. When Lync was installed on my phone, it added the current 12 contacts to an Exchange ActiveSync phonebook on my phone. Now I've added some more Lync contacts to my laptop, and they won't sync to my phone (see error message above), however the calendar and mail are syncing fine. Please help.
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