Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-02-23T00:30:18+00:00

    @TheOne-RajaBabu,

    @RobertEnnis,

    Thanks for the information. I have forwarded your concerns once again to our Support Specialists for further review. We appreciate your patience and cooperation. We will get back to you once we hear back from them.

    @abstevens,

    I would like to inform you that through the help of our Support Specialist, we've made an adjustment on your account. Please resynchronize/reconfigure your account on your mobile phone and check if the issue has now been resolved.

    For Exchange Active Sync configuration, browse to this link for instructions.

    Thank you.

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  2. Anonymous
    2013-02-23T16:01:27+00:00

    I deleted and re-added my Hotmail/Outlook.com email (******@live.com) following the instructions on the page using Microsoft Exchange active sync option and my email and calendar synced to my Android phone fine but the contacts/people from my ******@live.com account did not.  This is still the same behavior as before (i.e. no contacts/people syncing).

    Note: If I use the Hotmail + Seven app (also on that link), it syncs all of my contacts/people to my phone (which is a bit better than using the Microsoft Exchange active sync and getting no contacts) but it's only one way syncing (i.e. can't add/update a contact/people on my phone and sync it to Hotmail).

    Hoping you can still fix this...

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  3. Anonymous
    2013-02-24T05:54:22+00:00

    @abstevens,

    We appreciate your cooperation as we made the necessary investigations on the issue. I've forwarded this once again to our Support Specialist for deeper investigation.

    @RobertEnnis,

    Through the help of our Support Specialists, we've been able to make an adjustment on your account. Please resynchronize/reconfigure your account on your mobile phone and check if the issue has now been resolved.

    For Exchange Active Sync configuration, please go to this link for instructions.

    Thank you.

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  4. Anonymous
    2013-02-26T15:15:47+00:00

    Have you guys been able to fix the 2-way contact syncing issue with Exchange ActiveSync for my e-mail address ******@live.com ??

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  5. Anonymous
    2013-02-27T00:44:51+00:00

    Hi TheOne-RajaBabu,

    Our Support Specialist will proceed with accessing your account for further investigation. Sorry if it's taking too long. We'll post back as soon as we get the results.

    Thank you!

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