Exchange ActiveSync won't sync contacts on Android

Anonymous

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

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159 answers

Anonymous

2013-02-21T20:32:25+00:00

Hi,

I am still waiting to hear back from you about my issue with 2-way contact syncing. What has happened?
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Anonymous

2013-02-22T02:58:36+00:00

Hi TheOne-RajaBabu,

Sorry for the delayed response. Our Support Specialist wants to confirm if the missing contacts are from Microsoft account or from the 3rd party social networking site.

@RobertEnnis,

Please complete the information requested below to facilitate with our investigation on this issue:

Are the missing contact from an email account or from another service/ app?

If the missing contact is not from a connected service, please resync your account by removing and re-adding it on your phone.

If missing contact/s is/are from connected service, then provide the following information:

• Microsoft account (it will be automatically masked from public view)

• Mobile device make and model

• Mobile OS and version

• Name of connected service or app

@abstevens,

I have now escalated your case to our Support Specialist for investigation. We'll inform you as soon as we get a response.

Note: Only email address are automatically masked from public view. PUID are not masked, hence a private message is needed. But, let us set aside first the PUID and grant access until our Support Specialists request for it.

Thank you!
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Anonymous

2013-02-22T03:15:38+00:00

The missing contacts were from my Microsoft account on Outlook.com

Are you guys also looking into the problems about 2-way contact syncing? When I make changes on my phone to a contact, the changes are not reflected on Outlook.com. The same happens if I make changes to a contact on Outlook.com, I don't see the changes reflected on my phone. Syncing is not working at all for contacts!
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Anonymous

2013-02-22T11:34:06+00:00

• Microsoft account (it will be automatically masked from public view) ******@ennx.com

• Mobile device make and model Samsung Galaxy Note ll

• Mobile OS and version Android 4.1.2

• Name of connected service or app Google

I added some contacts manually that did not come from Gmail. Outlook finally synced using the Android app and deleted all the Gmail contacts leaving only the five or six I added on the Outlook web interface. I then imported a contacts file from Gmail and restored the web interface of Outlook.com. My phone is totally messed up with contacts from all over the place.
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Anonymous

2013-02-22T17:09:30+00:00

Missing contacts "people" are from my hotmail/Outlook.com (live.com) account.

Thanks.
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