Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-19T01:52:11+00:00

    Thanks for this

    I just removed the exchange account and reinstated it

    Used to work but I suspect when you change password on pc, the Android device is no longer synced

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  2. Anonymous
    2015-12-30T07:35:04+00:00

    I wish this worked for me but I still can only sync Email. Contacts don't work. If i create a new contact on the phone itself, it appears on people.live.com though. 

    Can you guys take a look at my account and see if there is something you can do?

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  3. Anonymous
    2016-08-23T04:17:33+00:00

    Hi.

    I have recently experienced the same issue.  I was busy using my calender and then suddenly all info, appointments, meetings disappeared 

    I also discovered that my contacts on my phone also disappeared, not all only the ones saved with Microsoft  exchange

    Please help

    V.h.1

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  4. Anonymous
    2016-08-23T04:20:39+00:00

    Hi. Did u get a solution to this ?

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  5. Anonymous
    2016-08-23T11:32:58+00:00

    Once in a while someone gets a response of "Our support specialists made an adjustment to your account, try it now", but no one ever gets an actual answer or a description of why it went wrong and how to solve it in less than 6 months next time.  My guess is that ActiveSync on the server side is getting corrupted and they have to reset it so that everything downloads again.

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