Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-01T03:24:17+00:00

    Hi Raj,

    Welcome to the Microsoft community.  Has this been going on? If so, we'd like to know the exact steps on how you've added your account on your Samsung Galaxy S2.

    Thanks!

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  2. Anonymous
    2014-06-01T03:29:13+00:00

    Hello Packov,

    Welcome to the forum. We're sorry for any inconvenience this has caused you. Are you still facing the same issue? If so, we'd like to know how you've exactly added your account on your Sony Experia T mobile, so we may be able to see what's going on.

    We'll wait for your response.

    Thanks!

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  3. Anonymous
    2014-06-02T10:20:00+00:00

    Hello, Julius,

    Yes, my contacts aren’t syncing at the moment, since I am still waiting for a more long-lasting fix than just removing and reading the account, which works just for a few days.

    I normally add it through settings / add EAS account and the only special setting is to use server: dub-m.hotmail.com (this address was supposed to work as best solution). Afterwards I notice, this server is automatically changed to: dub407-m.hotmail.com (which is my current setting). Of course there is SSL (443) enabled. E-mail and calendar sync is working perfectly. One more thing, my e-mail is from the days of “custom domains live mail” system.

    And it doesn’t matter whether I use my phone’s contact linking with Skype, Facebook (Xperia with FB services) or not.

    Thank you for your help!

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  4. Anonymous
    2014-06-04T13:39:58+00:00

    Hello Packov,

    We appreciate your time for posting back. I'm sorry to know that your contacts are not synching at the moment. Just to set your proper expectation, one possible reason why you're experiencing this issue is because there's a bad cache on your mobile device.

    The best way to remedy this issue is to perform the steps below.

    1. Clear your mobile cache.
    2. Reset your phone to factory settings.

    You might need to keep in touch with the support manufacturer of your mobile device on how to do this.

    1. Remove and reconfigure your account on your device. For more for information, take time to read this Microsoft article: **Get info on setting up Outlook.com on your Windows Phone, iPhone, or Android phone**.

    If in case the issue still persist, we need you to provide the affected account in question so we can investigate deeper on your issue.

    Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messages tab.

    We look forward to hearing from you.

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  5. Anonymous
    2014-06-06T06:14:54+00:00

    Ok, I have posted my account address in private reply.

    ad #2: Do you format your PC every time Outlook gets corrupted? Pls, don't advise such thing. Resetting my phone would have to be really only the last possible resort.

    I've done clearing cache and removing my account from phone several times, but it just stops syncing at one point. And I normally do not notice it soon enough, so I already made some changes to contacts, which are not sync then and after removing account I lose all those changes. I really hate this.

    Thank you for your help.

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