Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-07-10T02:42:50+00:00

    Hi José de Vilhena Gonçalves,

    We apologize for the inconvenience this matter have caused you. Your issue is still being investigated by our Support Team. Please bear with us as your issue is being worked on by the team.

    We will get back to you here right after we get enough information from them.

    Should you have other queries or additional information that might help in our investigation, I highly encourage you to post them here.

    Thank you.

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  2. Anonymous
    2013-07-10T16:15:28+00:00

    Hi,

    I am having the same problem where my contacts aren't syncing from or to my Live/Outlook.com account from my phone (email almost fine and calendar work fine).

    Phone: Samsung Galaxy S3 LTE (European version)

    Android 4.1.1 

    I add my account using Exchange ActiveSync using:

    • ******@hotmail.com as my username
    • Server: m.hotmail.com
    • Port: 443
    • Accept all SSL certificates
    • Use secure connection (SSL)

    On my Microsoft account, I have the following third party accounts linked to my Microsoft account:

    • Skype

    Email sync's,  but I get an error message " Connection error (Hotmail)"

    Thanks in advanced

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  3. Anonymous
    2013-07-11T00:57:10+00:00

    Hi,

    Welcome to Microsoft Community. Let me assist you in sycnhing of your contacts in your mobile device.

    Please confirm if same thing happens when a different account is set up on your mobile device.

    The account on your phone most likely needs to be reconfigured that's why you are experiencing this problem. Please check the configuration settings to determine if they are not contributing to the issue. Kindly delete and then add your account again on your device. For Exchange Active sync configuration, you can refer to the link below for instructions on how to do it.

    Setup your phone to sync your account inbox, calendar and contacts using ActiveSync

    If you are still encountering this issue, please let us know.

    Thanks.

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  4. Anonymous
    2013-07-11T07:35:32+00:00

    Hi,

     

    Welcome to Microsoft Community. Let me assist you in sycnhing of your contacts in your mobile device.

     

    Please confirm if same thing happens when a different account is set up on your mobile device.

    The account on your phone most likely needs to be reconfigured that's why you are experiencing this problem. Please check the configuration settings to determine if they are not contributing to the issue. Kindly delete and then add your account again on your device. For Exchange Active sync configuration, you can refer to the link below for instructions on how to do it.

     

    Setup your phone to sync your account inbox, calendar and contacts using ActiveSync

     

    If you are still encountering this issue, please let us know.

     

    Thanks.

    Hi,

    It worked with remove and add Exchange Active, but if I use the Outlook.com App, I can see my contacts, but I cant edit them.

    //John.H

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  5. Anonymous
    2013-07-12T00:51:52+00:00

    Hi John.H,

    It is good to know that your contacts sync problem was resolved by reconfiguring your account on your phone. Regarding your new concern on being unable to edit your contacts synched by the Outlook.com app, I'd like to request that you please post this in to another thread in the Outlook.com mobile forum. This is would ensure that the issue being addressed in this thread would solely focus on mobile contacts sync issue.

    In creating a new thread, please include there your mobile device model, OS and OS version. Also provide some details regarding the issue like the exact steps you're doing in trying to edit, any error message, if the problem happens to all contacts etc.

    In the meantime try to remove the re-add your account on the Outlook.com app and see if there will improvements.

    Hope this somehow helps.

    Thank you!

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