Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

159 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-06-15T23:57:09+00:00

    Hi Ult1me PL,

    Thanks for posting back. It seems that you are now having issues on your contacts in your Outlook 2013 mail client. With that, I would like to inform you that it's already not related to the topic that's being discussed here. For better assistance, please post your concern in the Outlook 2013 forum (Microsoft Office). Click here to direct you there.

    Your patience and understanding is highly appreciated.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-07-08T15:36:56+00:00

    I have having the same issue with Exchange.  Email and Calendar sync, but not contacts.  Please advise what you need from me ASAP!  Thanks Drew

    Using Nexus

    <removed by moderator>

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2013-07-09T04:23:08+00:00

    Hi drewmclean311,

    Welcome to the Microsoft Community forum. We understand that you're having the same issue on contacts not syncing on your mobile device.

    For us to provide an accurate resolution on your concern, please help us clarify things first by providing the needed information for the following questions:

    • Have you already tried reconfiguring your account on your phone?
    • Does issue also occurs when a different account is set up on your mobile device?
    • What is the exact error message you received if there's any?
    • Are the not syncing contacts from your Outlook.com account or are they from a connected service such as Facebook, Google Contacts, LinkedIn and etc.?

    We look forward to your reply.

    Thank you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-07-09T09:48:49+00:00

    Hi Ult1me PL and José de Vilhena Gonçalves,

     

    @Ult1me PL,

     

    Thanks for posting back. What I provided is the instructions for Exchange Active Sync which in Android, it's the Outlook.com application. You can use the settings that you've used before (to when you have encountered the issue) and check if everything is working fine now.

     

    If you have clarifications related to this topic, please post back. We'll be more than happy to help you.

     

    @José de Vilhena Gonçalves,

     

    Thanks for granting us the permission to access your account. With that, I have forwarded the issue to our Support Specialists for further review and investigation. We appreciate your patience and cooperation. We will get back to you once we hear back from them.

     

    If you have other things in mind that might help while we’re doing the investigation, please don’t hesitate to post it here.

     

    Thank you.

    Hello

    Im waiting for a solution for more than a month. Is this so hard to solve? I still have the same problem....  Contacts dont sync through EAS.

    Regards

    Was this answer helpful?

    0 comments