Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-06-14T13:54:28+00:00

    Hi José de Vilhena Gonçalves,

    Thank you for the detailed explanation and for the email addresses you've provided. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.

    Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

    Thank you.

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  2. Anonymous
    2013-06-14T15:11:43+00:00

    Hi,

    I am pleased to inform you that an adjustment has been made to your account. Please reconfigure your account to your device again. Refer to this link for the steps.

    Let us know if the same error will still persist.

    Thanks!

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  3. Anonymous
    2013-06-14T15:53:02+00:00

    Hi,

     

    I am pleased to inform you that an adjustment has been made to your account. Please reconfigure your account to your device again. Refer to this link for the steps.

     

    Let us know if the same error will still persist.

     

    Thanks!

    Hello

    I tried and the error still persists. The contacts dont show up on the iPhone or in any other software that uses EAS.

    Regards

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  4. Anonymous
    2013-06-14T16:26:23+00:00

    Hi José de Vilhena Gonçalves,

    I'm sorry for the inconvenience. Please bear with me as I forward your issue to our product specialist. Your time is much appreciated.

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

    Thank you.

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  5. Anonymous
    2013-06-14T16:38:16+00:00

    Hi José de Vilhena Gonçalves,

     

     

    I'm sorry for the inconvenience. Please bear with me as I forward your issue to our product specialist. Your time is much appreciated.

     

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

     

     

    Thank you.

    If you need, you can have access to my account and try the EAS in some device or computer software.

    Regards

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