Exchange ActiveSync won't sync contacts on Android

Anonymous

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

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159 answers

Anonymous

2013-06-05T21:45:28+00:00

Seems the results were perfect for some weeks then back to fail. Our old ongoing Error 0x8004102A error with send receive and a new one, 0x8DE00006 the operation failed.

Outlook has been such a fantastic desktop email application that it would be hard to leave yet nearly a year of regular repairs is testing my loyalty.

Why is it that non microsoft products just work whereas the company I remain loyal to seems to have ongoing issues without effective resolve?

Not complaining, just very disappointed with the time I have invested with their fine support team, just to arrive back at the start several times this year already.

Any business has issues and this is not what sets them at the top of their game so much as what they do about it.

Please get on top of your game Microsoft, Love the products and your support, just hoped for stability of repair.
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Anonymous

2013-06-13T22:23:47+00:00

Hi TheOne-RajaBabu,

I have already sent a password reset link to the alternate email address you provided.

Thanks!
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Anonymous

2013-06-13T23:48:25+00:00

Hi everyone,

Sorry for the delayed response.

Thanks for posting your inquiry here in the Microsoft Community forum. I’m here to assist you with your concern regarding your contacts not syncing on your mobile device.

@José de Vilhena Gonçalves,

Could you please confirm if you have already reconfigure your account on your mobile devices? Does issue persist? Also, please provide the following for our investigation:

• Mobile device make and model

• Mobile OS and version

• Are the contacts not syncing are from a connected service? What is the connected service?

@Ult1me PL

Thank you for providing the information we asked. I will forward this to our Support Specialist for further investigation. Please wait for an update.

We appreciate your cooperation on this.

@Time Bandit_01,

It seems that your issue occured again and I understand your frustration regarding this issue. Please provide your impacted email address on the private message I've created as well as your mobile device name and OS for further investigation. Make sure that you're signed in here to view the message.

We're looking forward on your response. We appreciate your cooperation.

Note: I've removed your provided email address for your privacy and security.

Regards,

Levi
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Anonymous

2013-06-14T04:43:28+00:00

Hi Ult1me PL,

I would like to inform you that through the help of our Support Specialist, we've been able to make an adjustment on your account. Please resynchronize/reconfigure your account on your mobile phone and check if the issue has now been resolved.

For Exchange Active Sync configuration, please go to this link for instructions.

If you have additional inquiries related to this topic, please post back. We'll be more than happy to help you.

Thank you.
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Anonymous

2013-06-14T09:43:56+00:00

Hi everyone,

Sorry for the delayed response.

Thanks for posting your inquiry here in the Microsoft Community forum. I’m here to assist you with your concern regarding your contacts not syncing on your mobile device.

@José de Vilhena Gonçalves,

Could you please confirm if you have already reconfigure your account on your mobile devices? Does issue persist? Also, please provide the following for our investigation:

• Mobile device make and model

• Mobile OS and version

• Are the contacts not syncing are from a connected service? What is the connected service?

@Ult1me PL

Thank you for providing the information we asked. I will forward this to our Support Specialist for further investigation. Please wait for an update.

We appreciate your cooperation on this.

@Time Bandit_01,

It seems that your issue occured again and I understand your frustration regarding this issue. Please provide your impacted email address on the private message I've created as well as your mobile device name and OS for further investigation. Make sure that you're signed in here to view the message.

We're looking forward on your response. We appreciate your cooperation.

Note: I've removed your provided email address for your privacy and security.

Regards,

Levi

Hello

Contacts dont sync between the webmail and my Android or my iPhone or eM Client through EAS.

iPhone 4 - iOS 6

I deleted the account, i tried everything. Mails and Calendar are OK!

You can enter my account and test it yourselves. Thx!

Regards
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