Exchange ActiveSync won't sync contacts on Android

Hi DaveLehner,

Welcome to Microsoft community.

I would like to confirm if you already tried clearing your mobile cache or resetting your mobile to factory settings before **reconfiguring your account**? Most problem are caused by bad caches of mobile or some settings that are not compatible with the new look of Outlook. The best way to fix this kind of issue is to clear your mobile cache or reset your phone to factory settings and then reconfigure your account.

If the issue persists, I need you to provide us your impacted email account. These files contain personally identifiable information, such as your name and email address. Microsoft uses them to diagnose your issue. We do not use this information to contact you (outside of this issue) or market to you.

Kindly sign in to this forum and post your impacted email account inside the private message I provided you.

If you have other clarification, please don't hesitate to post. I'll try my best to help you with it.

Thank you

Hi TheOne-RajaBabu,

I understand that this is taking too long but your concern is currently under investigation. We can't provide you an exact time for the fix but I can assure you that our support specialist is trying their best to have a concrete solution for you.

If you have other clarification, please don't hesitate to post. I'll try my best to help you with it.

Thank you.

First I must say that I am not an advanced user, My laptop was setup for work, and again, the emails, calendar, and tasks are syncing with my android phone perfectly. In any event, these are the most crucial for me at this time, and cannot risk losing this information. 12 contacts were added to my phone initially, now that I've added more on my laptop thru lync,  they are not getting to my phone, unlike the emails, the phone gets an error message when I go to the settings, and turn off and on the sync button for contacts under Exchange ActiveSync for my work account, ******@truston.us.

I have cleared the caches on my mobile phone using a program called clean master, to no avail.

As far a reconfiguring my account on the link provided, all the information appears correct, so I don't know what to do, and cannot delete the account and start over (see above).

Thanks for any further assistance you can provide.

Hi DaveLehner,

Thank you for the detailed explanation and for the email addresses you've provided. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.

Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.

If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

Thank you.

Have you guys resolved my issue yet? This has been on-going for over a month now. I am still waiting for a response!