Exchange ActiveSync won't sync contacts on Android

Hello Packov,

We appreciate your time for posting back. I'm sorry to know that your contacts are not synching at the moment. Just to set your proper expectation, one possible reason why you're experiencing this issue is because there's a bad cache on your mobile device.

The best way to remedy this issue is to perform the steps below.

1. Clear your mobile cache.
2. Reset your phone to factory settings.

You might need to keep in touch with the support manufacturer of your mobile device on how to do this.

3. Remove and reconfigure your account on your device. For more for information, take time to read this Microsoft article: **Get info on setting up Outlook.com on your Windows Phone, iPhone, or Android phone**.

If in case the issue still persist, we need you to provide the affected account in question so we can investigate deeper on your issue.

Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messages tab.

We look forward to hearing from you.

Hello, Julius,

Yes, my contacts aren’t syncing at the moment, since I am still waiting for a more long-lasting fix than just removing and reading the account, which works just for a few days.

I normally add it through settings / add EAS account and the only special setting is to use server: dub-m.hotmail.com (this address was supposed to work as best solution). Afterwards I notice, this server is automatically changed to: dub407-m.hotmail.com (which is my current setting). Of course there is SSL (443) enabled. E-mail and calendar sync is working perfectly. One more thing, my e-mail is from the days of “custom domains live mail” system.

And it doesn’t matter whether I use my phone’s contact linking with Skype, Facebook (Xperia with FB services) or not.

Thank you for your help!

Hello Packov,

Welcome to the forum. We're sorry for any inconvenience this has caused you. Are you still facing the same issue? If so, we'd like to know how you've exactly added your account on your Sony Experia T mobile, so we may be able to see what's going on.

We'll wait for your response.

Thanks!

Hi Raj,

Welcome to the Microsoft community.  Has this been going on? If so, we'd like to know the exact steps on how you've added your account on your Samsung Galaxy S2.

Thanks!

I too have solved my sync issue by deleting all of my Outlook desktop contacts and recreating them from scratch. I also had accumulated thousands of contacts over the years; previously I had been copying my existing Outlook desktop Contacts to another folder, recreating my Exchange ActiveSync account, and then copying the individual contacts back into the new Outlook desktop Contacts folder. Inevitably the sync would "break" after a day or so. Since I've deleted my contacts (or actually copied to an Archive folder) and only create new contacts in Outlook desktop from scratch, (or at outlook.com or on the phone) my sync has been working perfectly for months now!

UPDATE A MONTH LATER:

Forget what I said, this has stopped working twice now in the last month. I noticed that both times I added a phone number to my Contacts directly from my phone from someone that called me and one from a friend that sent me a text.

How can I get someone at Microsoft to do that "specialized adjustment on their servers using their special Microsoft internal tools?"