Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-01-31T09:52:12+00:00

    Dear Raymond,

    Almost similar to TheOne-RajaBabu, I can not sync my hotmail with my phone anymore. Out of the blue this stopped working. I have a hunch it is regarding the m.hotmail.com mobile exchange server. When connected to Wifi I am able to sync my phone, all folders, contacts etc are working great. However, when on the go with a 3G or H+ connection running the Exchange service does not work at all. Other accounts on my stock email app are doing fine. Pop3 that is but it works.

    I've tried several options, accessed my hotmail through the webbrowser and found the dub-server running my account. Changing the Echange server address from m.hotmail.com to dub-m.hotmail.com unfortunately did not work. I am having this problem already for several months and I am running out of idea's.

    Can you help?

    Phone: SGS3

    Android 4.0.4.

    Email: ******@hotmail.com

    Many thanks

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  2. Anonymous
    2013-01-31T07:11:18+00:00

    Hi TheOne-RajaBabu,

    We appreciate your cooperation. Now I'm asking for your patience as I have escalated your case to our Support Specialists for investigation. We'll inform you immediately as soon as we get a response.

    Thank you!

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  3. Anonymous
    2013-01-30T21:46:19+00:00

    Hi Raymond_M,

    I tried a different account on my phone and that seems to work fine. I had no issues with 2-way syncing of my address book. My e-mail address that does not work is ******@live.com

    Can you please fix this? Thanks.

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  4. Anonymous
    2013-01-30T07:13:37+00:00

    Hi TheOne-RajaBabu,

    Sorry for the inconvenience that you're encountering with your account. I request that you try to sync a different account on your phone and note if the same problem happens. If so, then post here your impacted email address for investigation. You can safely post it here as it will be automatically masked from public view.

    Thank you!

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