Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-08-23T04:20:39+00:00

    Hi. Did u get a solution to this ?

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  2. Anonymous
    2016-08-23T04:17:33+00:00

    Hi.

    I have recently experienced the same issue.  I was busy using my calender and then suddenly all info, appointments, meetings disappeared 

    I also discovered that my contacts on my phone also disappeared, not all only the ones saved with Microsoft  exchange

    Please help

    V.h.1

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  3. Anonymous
    2015-12-30T07:35:04+00:00

    I wish this worked for me but I still can only sync Email. Contacts don't work. If i create a new contact on the phone itself, it appears on people.live.com though. 

    Can you guys take a look at my account and see if there is something you can do?

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  4. Anonymous
    2015-12-19T01:52:11+00:00

    Thanks for this

    I just removed the exchange account and reinstated it

    Used to work but I suspect when you change password on pc, the Android device is no longer synced

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  5. Anonymous
    2015-10-07T03:36:21+00:00

    Hi,

    I can confirm that contacts do sync both ways. I actually just tested this.

    The main issues with MS accounts on androids is due to Google not supporting the accounts as well as other devices do and not Microsoft. This is why MS made it so you can use exchange protocals for hotmail, outlook and live email addresses.

    For android just do the following:

    Add email as exchange

    username is your full email

    password is your password

    server is m.hotmail.com

    You now have full calendar and contact sync.

    I don't work for MS but when I got my first android phone I had problems so happy to help if you still have questions.

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