Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-02-22T11:34:06+00:00

    • Microsoft account (it will be automatically masked from public view) ******@ennx.com

    • Mobile device make and model Samsung Galaxy Note ll

    • Mobile OS and version Android 4.1.2

    • Name of connected service or app Google

    I added some contacts manually that did not come from Gmail. Outlook finally synced using the Android app and deleted all the Gmail contacts leaving only the five or six I added on the Outlook web interface. I then imported a contacts file from Gmail and restored the web interface of Outlook.com. My phone is totally messed up with contacts from all over the place.

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  2. Anonymous
    2013-02-22T03:15:38+00:00

    The missing contacts were from my Microsoft account on Outlook.com

    Are you guys also looking into the problems about 2-way contact syncing? When I make changes on my phone to a contact, the changes are not reflected on Outlook.com. The same happens if I make changes to a contact on Outlook.com, I don't see the changes reflected on my phone. Syncing is not working at all for contacts!

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  3. Anonymous
    2013-02-22T02:58:36+00:00

    Hi TheOne-RajaBabu,

    Sorry for the delayed response. Our Support Specialist wants to confirm if the missing contacts are from Microsoft account or from the 3rd party social networking site.

    @RobertEnnis,

    Please complete the information requested below to facilitate with our investigation on this issue:

    Are the missing contact from an email account or from another service/ app?

    If the missing contact is not from a connected service, please resync your account by removing and re-adding it on your phone.

    If missing contact/s is/are from connected service, then provide the following information:

    • Microsoft account (it will be automatically masked from public view)

    • Mobile device make and model

    • Mobile OS and version

    • Name of connected service or app

    @abstevens,

    I have now escalated your case to our Support Specialist for investigation. We'll inform you as soon as we get a response.

    Note: Only email address are automatically masked from public view. PUID are not masked, hence a private message is needed. But, let us set aside first the PUID and grant access until our Support Specialists request for it.

    Thank you!

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  4. Anonymous
    2013-02-21T20:32:25+00:00

    Hi,

    I am still waiting to hear back from you about my issue with 2-way contact syncing. What has happened?

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  5. Anonymous
    2013-02-21T14:07:38+00:00

    I am having the same problem where my contacts aren't syncing from my Live account to my Android phone (email and calendar work fine).  I am using Android 4.1.1 on my Samsung Galaxy S3 and I add my account using Exchange ActiveSync using:

    • ******@live.com as my username
    • Server: m.hotmail.com
    • Port: 443
    • Accept all SSL certificates
    • Use secure connection (SSL)

    On my Microsoft account, I have the following third party accounts linked to my Microsoft account:

    • Skype

    My alternative e-mail address is ******@gmail.com and I tried to post my PUID here a couple times but it always shows the actual number in the posting (even when I log-out and view this posting the PUID is not hidden but the email address is hidden) so please send me a private email and I will send the PUID to a microsoft.com email address.

    Examples of contacts that aren't syncing include:

    Anne Aarness

    Andrew Flint

    Bill Bosen

    & 800+ more

    I grant you my permission to access my Microsoft account.

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