Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

159 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-03-20T20:49:24+00:00

    You guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2013-03-18T04:47:06+00:00

    It has been 3 weeks. Why haven't you guys fixed the issue with my account??

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-08T00:01:02+00:00

    Hi TheOne-RajaBabu,

    Your case is still being handled by our Support Specialists. I'll follow up your the process of this issue. We'll post back as soon as we get a response. Your patience is much appreciated.

    Thank you!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-07T18:12:33+00:00

    What's the progress? I'm still waiting on a response from you guys regarding my issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-02-27T00:44:51+00:00

    Hi TheOne-RajaBabu,

    Our Support Specialist will proceed with accessing your account for further investigation. Sorry if it's taking too long. We'll post back as soon as we get the results.

    Thank you!

    Was this answer helpful?

    0 comments