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Hi,
I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.
I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1
Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.
Thanks.
***Post moved by the moderator to the appropriate forum category.***
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What is the status on my account? Has my issue been resolved? You guys haven't gotten back to me in almost 4 weeks. I have given you permission to access my account but I am now feeling uncomfortable with allowing you guys to access my account since I haven't heard from you since giving you permission. Please update me on what is happening!
Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.
Perhaps you can help me out. The other moderator has not gotten back to me in over 2 weeks. I'm having 2-way syncing issues with my contacts on Android. You can see my previous posts. I have been waiting patiently but you guys have repeatedly failed to fix the problem and follow-up in a timely manner. If you can't fix it, let me know! I'll take my services else where.
Hi NadeemSarwar,
I understand how much you want to fix your issue. Your concern is currently under investigation. We can't provide you an exact time for the fix but I can assure you that our support specialist is trying their best to have a concrete solution for you.
Please bear with us for the mean time.
If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.
Thank you.
Hi,
I am still having issues with missing contacts on my account.
Any resolution or do Android users need to switch to Gmail!!?
Hi NadeemSarwar,
I'm glad to inform you that adjustments have been made to your account. Please configure your account again on your mobile device for the changes to take effect. Kindly confirm if same issue will persist so we could further assist you.
Thank you.