Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-08T20:38:15+00:00

    Hello Geoffrey_A.

    I've provided you with the affected account as you request

    Thank you

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  2. Anonymous
    2013-04-08T19:26:09+00:00

    Hi Cristobal Espinosa,

    Thank you for posting your question to Microsoft community. We'll do our best to help you on your concern.

    I understand your trouble on accessing your account from your mobile device. However, I need you to provide us your impacted email account. These files contain personally identifiable information, such as your name and email address. Microsoft uses them to diagnose your issue. We do not use this information to contact you (outside of this issue) or market to you.

    Kindly sign in to this forum and post your impacted email account inside the private message I provided you.

    Thank you

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  3. Anonymous
    2013-04-08T19:24:30+00:00

    Hi TheOne-RajaBabu,

    I'm sorry for the inconvenience. Your problem is still under investigation. Please bear with us for the meantime.

    If you have other clarification, please don't hesitate to post. I'll be happy to assist you.

    Thank you.

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  4. Anonymous
    2013-04-08T15:37:49+00:00

    Hello Allan_I, Geoffrey_A

    Recently I'm having the same issue with my Nexus 4, it's running Android 4.2.2 and since one or two weeks it don't sync changes from either side, unless I remove the account and then re add it.

    Please help me with this problema too.

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  5. Anonymous
    2013-04-08T03:07:33+00:00

    Have you guys resolved my issue yet? This has been on-going for over a month now. I am still waiting for a response!

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