Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-25T16:35:55+00:00

    Hi PaulMellor01 and TheOne-RajaBabu,

    Thank you for the detailed explanation and names of your contacts that are not syncing. I need an assistance to solve your problem. I'll forward your issue to our support specialist for a deeper investigation.

    Please bear with me for the mean time. I'll update you once our support specialist provided a suggestion or a fix to your problem.

    If you have additional information that you think can help us to fix your issue, please don't hesitate to post them. We greatly appreciate it.

    Thank you.

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  2. Anonymous
    2013-04-23T19:25:55+00:00

    Hello. Three contacts that don't sync are:

    Removed PII

    These contacts and all my other contacts sync initially when I set up my e-mail using Exchange ActiveSync on my Android. But after the first sync, if I make changes either on my phone or on the web to my contacts, the changes don't sync to my phone or to the web.

    Hi TheOne-RajaBabu,

     

    I understand your frustration regarding the issue. We apologize for the inconvenience. For us to further investigate the problem, please provide three sample contacts that you cannot sync on your mobile device. Don't worry about them being posted here - they're masked automatically by the system for security purposes. Only you and the moderators can see them.

     

    Thank you.

    Please note that I viewed this thread from the public internet and the names are viewable and NOT masked!

     

    Three contacts are:

    Removed PII

    Security needs setting up right!

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  3. Anonymous
    2013-04-23T09:51:21+00:00

    Hi TheOne-RajaBabu,

     

    I understand your frustration regarding the issue. We apologize for the inconvenience. For us to further investigate the problem, please provide three sample contacts that you cannot sync on your mobile device. Don't worry about them being posted here - they're masked automatically by the system for security purposes. Only you and the moderators can see them.

     

    Thank you.

    Please note that I viewed this thread from the public internet and the names are viewable and NOT masked!

    Three contacts are:

    Removed PII

    Security needs setting up right!

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  4. Anonymous
    2013-04-16T12:29:02+00:00

    Hi,

    Thank you for posting back! Your issue is still under investigation by our higher support group. We will update this thread once we have received a feedback from them. Rest assured that we are doing our best to address your concern.

    Your patience is very much appreciated.

    Thanks!

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  5. Anonymous
    2013-04-15T01:16:27+00:00

    What is the status on my problem? Has it been resolved yet? It is taking far too long and I am losing patience.

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