Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-05-17T22:55:52+00:00

    I started this post on January 30, 2013 to resolve this issue. 4 months later it is still not resolved. At this point I am completely fed up with the lack of resolution.

    I am no longer allowing any of your support specialists access to my account. Can you please respond with a link so I can reset my password. I repeat, I DO NOT want anyone accessing my account anymore. I am revoking all privileges to my account. Please respond to let me know you are complying with my request and send me a password reset link.

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  2. Anonymous
    2013-05-14T22:25:54+00:00

    solution: 

    this is what solved it for me:

    1. Don't use the app "scanBizCards" or third party apps that add contacts.  if you did, remove the exchange account and set it up again.
    2. Stop Skype from syncing contacts.

    So far 2 way contact sync works again

    Microsoft if you want to write me a check i'll give you my contact...

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  3. Anonymous
    2013-05-14T20:26:59+00:00

    Same here - Galaxy S4 - no contact sync both ways

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  4. Anonymous
    2013-05-11T16:44:53+00:00

    Hi,

    We apologize for the delay in fixing your issue. This issue is still under investigation by our Product group. We will update this thread once we have received a feedback from them. We appreciate your patience.

    Thanks!

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  5. Anonymous
    2013-05-11T08:22:49+00:00

    Sad to see that this was some time ago and it is now May 2013 with outlook failing to sync from phone when calendar and emails do. Is gmail the way I have to go or shall I persist with this as a long term loyal microsoft user?

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