Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2013-07-09T04:23:08+00:00

    Hi drewmclean311,

    Welcome to the Microsoft Community forum. We understand that you're having the same issue on contacts not syncing on your mobile device.

    For us to provide an accurate resolution on your concern, please help us clarify things first by providing the needed information for the following questions:

    • Have you already tried reconfiguring your account on your phone?
    • Does issue also occurs when a different account is set up on your mobile device?
    • What is the exact error message you received if there's any?
    • Are the not syncing contacts from your Outlook.com account or are they from a connected service such as Facebook, Google Contacts, LinkedIn and etc.?

    We look forward to your reply.

    Thank you.

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  3. Anonymous
    2013-07-08T15:36:56+00:00

    I have having the same issue with Exchange.  Email and Calendar sync, but not contacts.  Please advise what you need from me ASAP!  Thanks Drew

    Using Nexus

    <removed by moderator>

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  4. Anonymous
    2013-06-15T23:57:09+00:00

    Hi Ult1me PL,

    Thanks for posting back. It seems that you are now having issues on your contacts in your Outlook 2013 mail client. With that, I would like to inform you that it's already not related to the topic that's being discussed here. For better assistance, please post your concern in the Outlook 2013 forum (Microsoft Office). Click here to direct you there.

    Your patience and understanding is highly appreciated.

    Thank you.

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  5. Anonymous
    2013-06-15T21:10:20+00:00

    Allan_I and Levi_I,

    I'm reconfiguring all of my programs as you said.

    Now my account perhaps works well on Android device, but on Outlook 2013 another contacts than I've ever mailed has disappeared... What's the problem? What should I do now?

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