Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2014-03-25T12:38:50+00:00

    On my side I checked all my contacts on outlook.com (people.live.com) and noticed that some had strange html tags and/or garbled/scrambled text in some text fields like 'notes'. I cleaned all contacts and not it has been syncing fine since 10 days.

    I sill have bug with email address formatting when creating the email address in Android though. When synced, it appears like that in outlook.com or MS Outlook:

    ***email address is removed for privacy***

    The " " and <> signs are not compatible with Outlook and sending emails with that format fils (I have to manually remove the signs and keep only the email address.

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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  2. Anonymous
    2014-03-13T20:33:20+00:00

    Hi, I have this issue also where I am using the native email client on my Samsung Galaxy S2 Android 4.2.2 phone where not all of my contacts will sync. I am missing some keys contact on my phone which are there when I check via Outlook or the Outlook.com web client.

    I have tried removing and reinstalling the account. I would use the Outlook.com app but it does not allow me to add and manage contacts in the same way that the native email client does.

    Could someone from support please look into this issue please?

    Regards

    Raj

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  3. Anonymous
    2014-03-04T13:55:40+00:00

    I am checking sync between my Android 4.2 phone and outlook.com using MS Activesync after having UNLINKED my skype and outlook.com accounts. 

    It seems to work now but I need more testing/switching phone off/on and creating & deleting contacts on both phone and outlook.com (people.live.com) website.

    If confirmed it would indicate that the linking of outlook.com and skype (possibly also facebook, twitter) accounts breaks the Activesync.

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  4. Anonymous
    2014-03-03T22:04:32+00:00

    Hi,

    My problem just reoccurred. I just noticed that contacts on my phone are out of sync with outlook.com again. Any changes that I make on my phone are not syncing, so I am stuck again. I do not know, when exactly did it stop to sync, so I am lost with two different databases of contacts, one on my phone and one on my outlook.com account.

    So, if you “fix” it like you did in my last case (delete my phone’s contacts and resync with outlook.com database), I will lose all the changes that I have made on my phone. I would really prefer you to try to fix the problem at the root (whatever it is) and re-sync my databases both ways, so I can keep everything…

    Thank you for your help… again.

    My agony continues. My Sony Xperia T was updated to Android 4.3, so had to re-add my "EAS" account and surprisingly there is the same thing still going on. Initially when the account is added, all contacts sync ok, but later on no changes are synced anymore. Email and calendar is syncing fine as always.

    Can pls someone confirm, that this is a problem with "Microsoft custom domain free email services" and EAS on Android so I can finally move to Gmail, or is there any chance to get full contact sync back to work anytime soon???

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  5. Anonymous
    2014-03-03T21:31:37+00:00

    Same problem for me, please check my account Microsoft.

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