Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

159 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-02-09T19:31:58+00:00

    Actually you addressed someone else's issue. If you go back and read it you will see it's in response to someone else. Raymond_M said he escalated my issue to some specialists but it still hasn't been resolved. I'd like to know what is happening with this.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-02-09T18:25:13+00:00

    Hi TheOne-RajaBabu,

    I've already addressed your issue last week. Please see my previous post.

    Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-02-09T03:55:01+00:00

    It has been over a week and still haven't heard back from anyone regarding my issue. What is happening?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-02-01T13:58:53+00:00

    Hi,

    Our support specialist made an adjustment on your account. Please try to reconfigure your account and if the issue persists, please contact your mobile operator since WIFI is doing fine.

    Thank you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-01-31T15:26:39+00:00

    Thank you Raymond_M for looking into this matter. Please resolve this quickly.

    Was this answer helpful?

    0 comments