Exchange ActiveSync won't sync contacts on Android

Anonymous
2013-01-28T21:24:05+00:00

Hi,

I've been having a problem with Exchange ActiveSync on my Android phone. Calendar and E-mails sync fine without any problems. However, my contacts won't sync properly. My contacts sync the first time I set up my account on my phone using Exchange ActiveSync but afterwards if I make any changes or add new contacts on my phone then it won't sync to Outlook.com. The same situation arises if I modify or create a new contact on the web at Outlook.com; I don't see these changes being synced to my phone. 2-way syncing is not working for my contacts.

I have removed and re-added my Outlook account on my phone multiple times but the problem persists. I am using a Nexus 4, running the latest version of Android Jelly Bean 4.2.1

Can you please fix this?? It is extremely annoying and inconvenient. I don't want to use the Hotmail or Outlook apps since they are very limited in functionality and a big battery drain on the phone.

Thanks.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2014-03-03T22:04:32+00:00

    Hi,

    My problem just reoccurred. I just noticed that contacts on my phone are out of sync with outlook.com again. Any changes that I make on my phone are not syncing, so I am stuck again. I do not know, when exactly did it stop to sync, so I am lost with two different databases of contacts, one on my phone and one on my outlook.com account.

    So, if you “fix” it like you did in my last case (delete my phone’s contacts and resync with outlook.com database), I will lose all the changes that I have made on my phone. I would really prefer you to try to fix the problem at the root (whatever it is) and re-sync my databases both ways, so I can keep everything…

    Thank you for your help… again.

    My agony continues. My Sony Xperia T was updated to Android 4.3, so had to re-add my "EAS" account and surprisingly there is the same thing still going on. Initially when the account is added, all contacts sync ok, but later on no changes are synced anymore. Email and calendar is syncing fine as always.

    Can pls someone confirm, that this is a problem with "Microsoft custom domain free email services" and EAS on Android so I can finally move to Gmail, or is there any chance to get full contact sync back to work anytime soon???

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  2. Anonymous
    2014-03-03T21:31:37+00:00

    Same problem for me, please check my account Microsoft.

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  3. Anonymous
    2014-02-24T18:38:20+00:00

    I have the same problem as JP_555:

    I am running Android 4.2.2 (Alcatel One Touch 4033E). Exhange Activesync is not syncing live.com/outlook.com contacts created on my phone but calendar entries and emails are syncing fine.

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  4. Anonymous
    2014-02-06T00:14:13+00:00

    I have come across this thread after recently suffering the same problems using my Android 4.2.1 phone. I have outlook.com syncing via Exchange Active Sync. Emails and Calendar work fine however Contacts do not. They sync initially as expected, but no changes/deletions/additions are synchronised. I'm not sure how long this has been an issue as I only just noticed it. I have reset my phone and recreated Corporate accounts but still no luck after the initial sync.

    Exchange active sync works fine with other email servers (eg my work) including 2 way contact sync.

    Microsoft, can you please look into this. There are many discussions about the problem so appears to be wide spread.

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  5. Anonymous
    2014-01-02T15:01:23+00:00

    Hi,

    My problem just reoccurred. I just noticed that contacts on my phone are out of sync with outlook.com again. Any changes that I make on my phone are not syncing, so I am stuck again. I do not know, when exactly did it stop to sync, so I am lost with two different databases of contacts, one on my phone and one on my outlook.com account.

    So, if you “fix” it like you did in my last case (delete my phone’s contacts and resync with outlook.com database), I will lose all the changes that I have made on my phone. I would really prefer you to try to fix the problem at the root (whatever it is) and re-sync my databases both ways, so I can keep everything…

    Thank you for your help… again.

    Was this answer helpful?

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